ComplaintsforThree Rivers Inspection & Engineering Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Russ K****** (owner) visited my house twice. He promised to have a contractor follow up and also sent me a bill in advance for a formal engineering report. I paid for the report as the attached receipt shows, but I never received the report. There was no other followup from the business after I paid. I've tried contacting Three Rivers Inspection for months, but they have not ever followed up with the report or any other contact. Now they do not answer their phone or return my calls after leaving multiple messages.Business response
12/01/2023
The engineering work has been completed; where we fell short was issuance of an engineering report that documents the cause of the distress and a proposed solution.
To resolve this issue, we propose either of two options:
1. A refund of the payment.
2. Issuance of the engineering report, which would include an estimate for the work to be done (by Eric M****** of Matthews Construction). In lieu of a refund of the payment already made, Three Rivers would follow the construction work and issue an additional engineering report indicating that the work has been adequately completed. This follow work and the final engineering report would otherwise cost at least $495, which is the amount already paid.
Please let us know which option *** **** would like and we will be happy to do so.Warm regards,
Natalie
Natalie Hanchett
Three Rivers Inspection & Engineering, Inc.Business response
12/01/2023
*** **** emailed me and requested a refund. I am putting check # 1156 for $495, in the mail today. I replied back to him and provided this same information.
Warm regards,
Natalie
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4885 Mcknight Rd Ste 292
Pittsburgh, PA 15237-3400
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.