Customer ReviewsforRiva Ridge Real Estate Services Inc.

If I could leave zero I would. They constantly claim to reach out to myself and fellow renters yet we have no record of such messages. They constantly threaten eviction then ghost my phone calls. Absolute slumlords. Greedy sharks in a pool. Would not recommend.

Thank you for sharing your feedback. We apologize for any distress this situation has caused and want to clarify the efforts we've made to communicate with you.Your property manager was always in communication with ********************* as he is the only one that would respond. 1) On May 20th, he was informed about the rent balance and a small payment was made 2) On June 19th ***** was messaged again, but the phone number on file was not in use. This has been the only means of communication that has worked in the past.3) Additionally, the property manager called *************************** regarding the last complaint, but did not receive a response. On June 3rd an email was sent with no response.Our lease is written clearly and is signed by you stating you understand the terms of the lease. You agreed that the rent needs to be paid by the 1st of every month, but that has not been satisfied, so a landlord-tenant complaint was filed for unpaid rent.

I've been renting from this company for 2 years now, and I have to say it has been very unpleasant. This apartment is not in as good of condition as they claimed. Doors and windows have gaps so that heating or cooling is next to useless. They once charged us double rent for a month and then tried to evict us over not paying for their error. Completely unproffesional behavior and incompetence is all I expect from them, and don't get me started on their tracking of the water bill, I would rather just handle it myself. Can't wait to be out of my lease, will never deal with this company again, they are honestly scum.

I am sorry to hear about your negative experience. The best way to let us know about issues at the property or general issues is to submit a work order in Appfolio or reach out to your property manager directly. We have no communication from you about the stated issues. We acknowledge a double rent charge at one point, but that was an administrative error and was cleared out. We will be happy to resolve maintenance issues at the property as well as discussing charges. Thank you.

I have never dealt with more incompetent people in my life. Absolute lack of communication from landlords. Apartment was not at all cleaned upon moving in and a horrific bug infestation that was never dealt with. Multiple messages were sent to the first landlord, an exterminator came and sprayed once, and no follow up ever again. My roommate and I just took matters into our own hands and purchased sticky traps and sprayed peppermint oil in all of the crevices and corners. We still were killing multiple centipedes daily. Around 2 months prior to moving out landlord INSISTED he needed to show the property every single Saturday at 1 pm, despite my roommate and I still inhabiting the place. We had to switch around our schedules since he would not reschedule or work with us on changing dates/times. Upon calling Riva Ridge and talking to a woman we were informed he cannot be doing this to us and he texted my roommate to apologize. We never once met him in person. Had a fence fall down in our small backyard and it was blocking the back door. This happened in July and after asking multiple times when it will be cleaned up it finally was cleaned and fixed a month before we moved out. It seemed as if our issues did not matter, as long as things were fixed for the next set of tenants. Never actually met the landlord in person, we only ever communicated over text, and it took numerous texts to get a reply from him. Now he is keeping our entire security deposit of $1,282.59 for "patching and re-painting." We are not getting a penny back. The images he provided of the "damages" left behind were exactly how the apartment looked the day we moved in and the day we moved out. The apartment needed cleaning and painted prior to our move in, but lets wait and use our prior tenants security deposit to fix everything is truly how this company works, and I found out the hard way. I will never stay with Riva Ridge again or anything even affiliated with them. 0 out of 5 stars.

Thank you for taking the time to illustrate some of the events during your stay with us that left you feeling ill at ease with Riva Ridge Real Estate Services. We are a service driven company and truly strive to promote a positive and comfortable experience with us. Please give the main office a call directly. We will be happy to discuss your experience as this does not align with our mission. We apologize and look forward to talking soon.