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Complaint Details
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Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My roof is 9 years old. It has upheaved in the back of the house. I contacted GAF, which has a 30 year warranty on roofing, and they denied me because I am not the original owner of the house. I bought the house when it was 3 years old. I didn't even know that I need to contact them about the warranty. The roof should have 21 more years of life. They denied me without looking at the roof, stating I wasn't a part of the warranty. How can that be? That would be such a shame to people who buy new homes in hopes they wouldn't have issues with it. I am so upset.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.