ComplaintsforTrident
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased flood insurance for $1,159 on October 16, 2021. I cancelled the policy on 10/20/21 due to the house I was buying falling out of escrow. I have tried to get a a refund due to my policy being cancelled immediately. It is now 11/29/21 and they keep saying there is an IT issue and that can't refund me the $1,159 until it is resolved. It has been an issue for over a month and they haven't resolved the IT issue to refund me the money. They also can't estimate when it will be resolved either.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.