ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In March of 2022, I went to Aspen Dental fo teeth cleaning. I was charged $3285.00 for those services. I feel these charges are well out the normal rate for these services.Business response
08/18/2022
August 18, 2022
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the Stroudsburg, PA Aspen Dental branded practice, owned and operated by Aspen Dental Associates of NEPA PLLC. We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Sincerely,
Julie G*****
Manager, Regulatory RelationsCustomer response
08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.