ComplaintsforThe Auto Tag Store
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 21, 2023 I provided The Auto Tag Store with the forms, check made payable to the state of Pennsylvania (issued by the creditor) and payment in the amount of $167.89 for the vehicle title transfer from a lease purchase (******) for ******* ** ******** (Sister- I am the acting Power of Attorney). I was informed the process should take 6 to 8 weeks. To date we have not received the Title or an explanation as to the delay in the process. I have called The Auto Tag Store multiple times and gave them my contact information as they stated they would call right back with the information. It is going on 5 months with no title and 3 weeks with no return phone calls. PennDOT customer service is virtually non existent, multiple calls made and representatives not available to assist or busy assisting others.Customer response
09/21/2023
I have made contact with the auto tag store and have worked to resolve my complaint to my satisfaction.
It turns out that one of the employees who no longer is employed by the auto tag store appeared to be the problem. The auto tag store is in good standing with myself at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.