ComplaintsforLimited 7 Roofing, LLC
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Complaint Details
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Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company quoted me a price for roofing job on my home. Then said part of it wasn't included in that cost. They said the eves would be ******. So I pd the ******. Months later job still not complete. He claimed he has been trying to get in touch with us. Gave him another number..another month goes by. Requested refund weeks ago. Was told at that time refund would be issued. Still no refund and they will not respond now.Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The contractor put a new roof on our house, during the course of the installation, they knocked out and broke one of our window screens, ripped the screen, they told us they would replace it after we paid in full, they sent somebody to our house with the wrong screen who could not speak english and communicate with us, we requested the owner who spoke english send somebody to fix the screen since the guy who came (non speaking english guy) was not able to fix it, we never heard back from the owner or got a refund adjustment owner took cash paymentBusiness response
02/05/2024
We sent someone to put the screen in we explained we needed in the house to do so never got let in.Initial Complaint
08/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract with Limited 7 Roofing to complete my roof project the week of 8/7/23. The roof had 4 vents installed that I did not authorize, the flashings around both chimneys are wrong (allowing water to come back into the house), and the fan in the attic was torn off and the wires were left hanging and were "hot wires" according to another roof inspection. They came back out on 8/10/23 to fix the job and the work was done poorly. Nothing was changed. My house could have burnt down and he keeps saying "this was required by the warranty to replace the vent." I would like the cost to remove and fix the roof after the removal of the vents, the flashing fixed, the bay window roofs fixed, and the fan paid for. Once these things are deducted from my bill, I can pay the difference to Limited 7 Roofing.Business response
08/13/2023
The vents were authorized and required by owens Corning the installation of the vents is on the very first page on contract.Customer response
08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As noted, the contract (page 1) states: ridge-vent. I was promised my roof would look exactly how it was before it was taken off. I am not satisfied with Limited 7 Roofing, and their blame of Owens Corning for this situation.
Regards,
**** *****Business response
08/15/2023
Here’s the front page where it states job description we will gladly remove vent but you must sign off understanding the warranty is nullCustomer response
08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have made many attempts to work with Limited 7 Roofing. They have been unsuccessful. He has told me to call Owens Corning (Doug D*****). Corporate at Owens Corning does not know him. This has all left me feeling uncomfortable.I was told Justin the owner would be on the jobsite—this did not happen. The professionals that came to my house did not have the industry training needed to put the work in to make my home safe. The work as proposed is unsafe and not correct. The reports are conclusive.
I appreciate the support of the BBB.
Regards,
**** *****Business response
08/29/2023
You have not made attempts what you want me to do will void the warranty. I have print outs of our entire conversation this is the reason I would only respond on text or email I can upload the entire conversation if the bbb likes I will also be showing it in court with phone records and proof it is my number and ****’s from the phone company.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.