ComplaintsforDay Insurance Agency Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Scott D**, Principle Owner Erie -Hickory/Washington refuses to transfer my inter-company account to an Erie branch that better meets my needs. I have requested this transfer of account, due to lack of availability & responsiveness, and questionable ethical behavior. Scott D** m** tell you the requested agent declined the transfer, but that is untrue. The agent will accept the transfer. I do not trust the Scott D** Erie office to cover my insurance needs. Of course, we can cancel our policy and start anew, however I will lose discounts that we have acquired over the countless years we have been with Erie Insurance. It's very puzzling as to why this office is unwilling to grant my customer request. Please initiate the transfer of my account to the office that I have requested without any issues/requests.Business response
09/28/2023
The account has been transferred. It might have taken longer than she liked but, both agencies were able to come to an agreement on her request to transfer.Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
329 East Maiden St
Washington, PA 15301-5107
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.