ComplaintsforLensa, Inc

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company continues to sign me up for new accounts against my will, every time I delete the account that I never made to begin with they sign me up for a new account. I dont know where they got my information but it needs to stop immediately.

  

  Business response

  10/16/2023

  Thank you for bringing this matter to our attention. We take your concerns very seriously, and wed like to clarify that Lensa does not create accounts without the explicit consent and actions of the user. Accounts on Lensa can only be created by users who sign up, by entering their information themselves.
  Its essential to ensure that your account and personal information are secure. If you believe someone is creating accounts in your name without your consent, it might be a result of unauthorized access to your information. We recommend you take the following steps to address this situation:
  
  1. Review Account Activity: Check your Lensa account activity to identify any suspicious behavior or unauthorized access. You can do this by logging into your Lensa account and reviewing your account settings and activity.
  2. Secure Your Email: Ensure that your email account is secure by changing the password and enabling two-factor authentication if available.
  3. Contact Customer Support: If you suspect any unauthorized activity, please reach out to our customer support team at support@lensa.com. They can provide guidance and support in resolving this matter.

  We want to assure you that Lensa takes privacy and security very seriously, and we do not engage in any unauthorized activities or account creation. Your privacy is our priority, and we are committed to assisting you in resolving this issue.
  Please do not hesitate to contact us if you need further assistance or have additional concerns. Were here to help you ensure the security of your online presence.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Low quality leads for jobs aggregated from a variety of sources. Clicking through to apply to jobs seems impossible, I'm not sure I ever successfully applied to a lead via Lensa. Very aggressive emails. No easy way to unsubscribe and close my account, I’ve tried for months. 

  

  Business response

  09/04/2023

  Dear *******,
  I wanted to address your recent experience with our customer service regarding your opt-out request for data sharing.
  Firstly, I'd like to thank you for bringing this matter to our attention. We genuinely value your feedback, and I apologize for any inconvenience you may have experienced during your previous interaction with us.
  I understand that you were unsatisfied with the assistance you received when you requested to opt out of data sharing. I appreciate your patience and would like to clarify our process.
  Our standard procedure is to guide our customers through the process of opting out of data sharing themselves through their Account Center. While this approach allows for immediate control over ones preferences, we understand that it may not have met your expectations.
  Upon reviewing your request, I can confirm that our team did process your opt-out request on your behalf shortly after you contacted us.
  I'm genuinely sorry if this was not communicated clearly during your initial interaction with our customer service team. We take your privacy seriously and aim to accommodate your preferences to the best of our ability.
  Your feedback is invaluable to us as we continuously strive to improve our services. Please feel free to reach out if you have any further concerns or require any additional assistance. We are here to support you and provide a better experience moving forward.
  Thank you for choosing our services, and we appreciate your understanding in this matter.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We discovered a job listing for our company, *************, which we did not authorize. Upon several attempts to contact the business and multiple contact forms submitted, we've not been able to get a response. The position listed is currently fulfilled and needs to be taken down.

  

  Business response

  08/17/2023

  I want to extend my sincerest apologies for any inconvenience caused by the recent job listing associated with *************. Please rest assured that we take your concerns seriously and have taken immediate action to address the matter.
  Upon receiving your communication on July 21st, outlining the concerns related to the job listing for *************, our team sprang into action. Our records confirm that your outreach to our Jobseeker Support Team was acknowledged, and we took swift steps to resolve the situation to your satisfaction.
  Within two business days of your initial contact, we successfully removed the job listing in question from our platform. Its our understanding that the position advertised had already been filled at the time. We deeply regret any frustration stemming from the presence of the listing on our platform.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company makes unsubscribing from emails extremely hard. It is unclear how to unsubscribe and make emails stop, even though I have unsubscribed on their website days ago. They purposefully make it very difficult to stop their force feed spam mail for their users. It is extremely annoying and bad business practice.

  

  Business response

  01/30/2023

  Hey there - thank you for reaching out! Jobseekers can unsubscribe through our support team by emailing support@lensa.com or filling out our contact form on our website, as well as by replying to any of the emails we send. Our system received the account that was created with your email address with the name and job preferences provided at the time of registration. Still, these data can be changed at any point in the Account Center should a jobseeker wish to. We're sorry for any inconvenience caused by this matter and hope your job search is going well!
  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have make numerous requests for Lensa to stop sending me emails. Some of these attempts have included unsubscribing from their email lists at least twice a week and deleting my account with their website. I have continued to receive several emails every single day. I would like this harassment to stop. Thank you for your time.

  

  Business response

  01/30/2023

  Hey there - having checked our records I can confirm that your Lensa account has already been deleted. With respect to unsubscribing from alerts: jobseekers can do this many different ways, through our support team, by emailing support@lensa.com or filling out our contact form on our website, as well as by replying to any of the emails we send. We're sorry for the inconvenience caused and hope that your job search is going well! 
  

• Initial Complaint

  09/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have never utilized Lensa Inc. as a source for a job and I keep getting emails from them. I probably receive 4 to 6 emails a day. This seems like harassment and is a complete overkill with the emails. If you are sending out emails and the person is obviously not replying to them or using your company at all, over many, many, many, many, many, many, many, many weeks, stop emailing them.

  

  Business response

  10/17/2022

  Hello ***** - thank you for your review. We'd like to apologize for the inconvenience caused. Having checked your details in our records, it seems that our dedicated jobseeker support team handled your unsubscribe request in less than a day. You signed up to receive job alerts from Lensa through one of our job site partners, this was explained via email. You should not be receiving any further communication from us in the future as per your unsubscribe request which was adhered to straight away. We hope that your job search is smooth and successful. Best of luck!

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I browsed *** ******* for some P/T jobs in which I DID NOT sign up for anything, except enter my email address. I received an email from Sophie that read, "Thank you for signing up with Lensa". Within a day I start receiving floods of emails from Sophie H****, Career Advocate at Lensa. My first reply to Sophie on June 7, 2022 was , "I have not signed up for these emails so PLEASE STOP". However they continued and continued and continued until I finally clicked on the "unsubscribe link". Emails still continued. I even "Blocked" this Sophie lady, which future emails should have went to my SPAM folder, so she must be using another email address to continue this harassments. Either this is a Robot sending emails out at 2:00 AM or Sophie needs help. Today Sophie/Robot sent yet another harassing email. I googled Lensa Inc and it appears to be an Employee Agency. If this is their first impression (harassment) from their employee, I surely DO NOT want to do business with Lensa. I am being harassed by Lensa employee and I want it to STOP. I have asked to STOP and their employee continues to bother me flooding my inbox with unwanted solicitation because that's what it is, trying to lieu me in or possible SCAM me for my personal information. PLEASE have this company and their employee to cease all further communication with me. Thank you

  

  Business response

  07/14/2022

  Dear ***** * thank you for reaching out on the BBB platform as well. Having checked your correspondence with our Support team, it seems that your unsubscribe request from our job alert emails has been handled within 1 business day, as per our guidelines. An account with your email address was created through one of our partners (Jobs2Careers) to help you find a suitable job quicker. Registration is done with consent provided by the person using the email address to sign up. I would like to apologize for any inconvenience caused by this matter, your email address has been removed from our records and you will not be contacted by Lensa again (apart from this response to your complaint). Thank you for your understanding.

  Customer response

  07/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Lensa either has terrible algorithms in their coding or when people turn off notifications and ask their support team to take them off their email list they simply don’t. I downloaded the Lensa photo editing app then started getting emails from Lensa Inc. I don’t know if there’s a correlation but I never signed up for Lensa. I have a full time job and the emails keep coming and it’s annoying. Also make it easy to unsubscribe like everyone else.

  

  Business response

  06/13/2022

  Dear ******* - thanks for your review about Lensa. The Lensa photo app and Lensa Inc have no correlation, it seems that you've accidentally downloaded our application instead of the photo app you planned to. Having checked your email address that you used to leave this review, I could not find a Support request in our system to unsubscribe you. Our Support team handles these requests with priority, within a maximum of 1 business day. If you used a different email address for the downloading the app (with which you were then registered to our service) please send an email to support@lensa.com from that address so we can unsubscribe you from our job alert emails. Thank you in advance and sorry for the inconvenience caused by this. 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company sells private information to third parties. I reported emails as spams and blocked them, I continued to receive emails. I wrote an email asking to NOt sell my information to third parties and they said they don't. However, to enable to sell to third parties to go to their website to turn on... note it WAS ON. the company lied. I used this company to apply to a job and I didn't even finish the application because it kept sending me to other comapanies...so didn't even get to do what the website said it would- help me apply to a job. I couldn't. The reviews are horrible now that I've researched and this company should be shut down.

  

  Business response

  06/13/2022

  Dear ****** - thanks for your review. We're sorry to see your experience was not to your satisfaction. We'd like to clarify that we do not give out your information to third parties unless it was specifically consented to. You can change these settings at any point in your Account Settings. With respect to not being able to finish your application, if you don't mind sending an email to our dedicated Support team to support@lensa.com, we'd be happy to investigate this issue. We apologize for any inconvenience, let us know if there's anything else we can do to further assist you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩