Business ProfileforCraig Scott, Inc.

My wife visit always something wrong again tires she brought 1600 the same thing is happening Scott Honda of West Chester responded PUBLICLY on 12/03/21 5:22 PM Hi Scott, we understand that you spoke with our service manager and he attempted to discuss with you a few possible next steps. Our goal has always been to provide solutions and do what's reasonable in an effort to work together and reach a satisfactory resolution for your concerns. Unfortunately it seems these offers were not considered to be acceptable mediation. scottlbelmonte responded publicly on 12/04/21 5:10 AM Yes I spoke to your service manager When I wasn’t happy with his 1 solution and asked to speak to the owner he said the owner doesn’t call people back. Nice customer and loyalty after 22 years of buying cars at Scott Honda. Other owners of dealerships have an office close to show room to handle things like this instead a service manager saying he doesn’t call customers back! when I pushed for why it happened maybe she hit a pothole bring it in and will put it on rack the 1 thing that was offered to see if alignment is off . She had it aligned when the tires were brought 16000 miles ago like tire goes bad overnight funny nothing but a bill on alignment no print out but you can compare.starting to wonder if that was done ! When she needed tires the first time since your not an authorized Bridgestone dealer like other car dealers and tire dealers Is go to an authorized dealer like your now saying by the way most don’t charge 40.00 to rotate they do it for free there’s that customer loyalty again. I would really like to know to post on Scott Honda’s web site because I find it hard to believe all good no bad reviews in all the years in business