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Complaint Details
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Initial Complaint
06/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a gym membership with the Oxford Club for approximately 2.5 years. I’ve attempted to cancel my membership verbally and in writing several times and they refuse to cancel and continue charging my credit card. I’ve canceled a credit card in attempt to have them stop charging me, and that still hasn’t worked. They continue to charge me monthly, I have not used the facility for approximately 1-2 months before my initial attempts to cancel. They have charged me twice since my formal request to cancel.Business response
06/27/2024
Hello we have reached out to **** to process his refund. There was a miscommunication which is why he wasn’t issued it out initially.
we have left another message for him and are waiting to hear back.
Thank you,
Carolina
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Contact Information
100 Village Club Dr
Wexford, PA 15090-8654
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.