Customer ReviewsforUtilities Employees Credit Union

Customer service has majorly declined - every time I call I get Tristan, who is so rude, sarcastic, snarky and the worst customer service agent ever. Needs to be fired bc I have had an issue with him, and then today my husband calls and gets the same "I hate my job and you are dumb" attitude with the same guy. I asked who he spoke to, Tristan. Of course, I knew exactly. They used to have wonderfully helpful customer service - people who you felt like were your friends and family but that is no more. Also their secretive agenda of adding fees and checking account minimums, without sending any paper OR email correspondence has been dishonest business practice. For instance, now when my account goes under $50, it's a $6 fee every month. This was an account my husband and I used for groceries, necessities, baby items....we always used it up and then it replenishes each paycheck. NO correspondence was made via paper or email, like other institutions have sent. Tristan with an attitude says, "no we can't waive the fees bc you missed the correspondence" I was like what correspondence, WHERE? He says "your e-statements had on it that it was going to be a new rule and we did our job alerting everyone, everyone else knows, somehow YOU missed it." Like is this guy for real. He is the most condescending, ridiculing customer service representative I have ever spoken with. I said, I don't get e-statements via mail anymore, they are online. I don't check them every month bc I have NO NEED TO. I can see my account activity and all I need to know within my account summary and read each line in there (like MOST online banking customers do?) I thought it was pretty SNEAKY to put a QUITE IMPORTANT piece of information within a statement that sits online. I have been with UECU for over 15 years now with many accounts, auto loans, personal for my wedding, checking, credit cards. It's really declining and I'm looking for a new institution for my accounts.