ComplaintsforNorth Star Buick GMC

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car through North Star Buick GMC at 22426 Perry Hwy Zelienople, PA 16063 around 6 months ago. I opted out of buying an extended warranty. I attempted to contact the dealer around 3 months to report some issues with my vehicle via around 2.5k miles - the warranty was 3 months or 3k miles. Although we have barley went over 3 miles in the close to 6 months we have had the vehicle we ignored and never received any solution other than to tow the vehicle to moon dealership - another North Star location. The purchase was simple on my end, I knew I wanted the car - wasn’t much selling involved. We decided to get a parities of the vehicle financed and we weren’t with GM. I am extremely disappointed of the follow up and care of the matter I am currently going through bc I didn’t purchase an extended warranty. I have been out of a vehicle for a couple of weeks up until we had it at a local Buick dealer in Washington, pa. I spoke with the head mechanic we replaced the battery prior to finding out the major issues. Issues he even said that were overlooked when selling the car - issues that cost a monetary value that was way too high for just purchasing a new used certified vehicle at a location you offer your financial services. I’d like to provide the diagnosis and what had to be done to the vehicle to get it on the road. A vehicle my sons mothers drive only to school and pick up my son at daycare. We are GM your average struggling family living off my one income while she continues her education and raises our son full-time. The market has been chaotic and as a financial institution your should feel honored we chose the dealership you help finance and your services. Consumers have choices and we put our trust in your dealers. I feel betrayed and like another account number. I’d like to request the 1316.48 be credited either to my loan or refunded directly to me from the dealership.

  Business response

  09/26/2022

         I checked our records on this vehicle and it looks like we haven’t seen it in our dealership since it was sold March 17th, 2022. I spoke with our used car manager and general manager; we do not recall *** ******* reaching out to us 3 months ago. Our policy is to have the customer bring the vehicle back to have our service department to diagnose the concern and, in some cases, we are still able to assist with repairs. The vehicle came with a 3 month/3,000-mile Powertrain warranty only. At the time of purchase *** ******* was offered an extended warranty that would have covered additional components, he declined any additional coverage, it’s now 6 months and over 5,500 miles since *** ******* purchased the vehicle.
  
      As for the repairs *** ******* had completed at Bud Bear GMC they would not have been covered by the 3 month/3,000 mile Powertrain warranty their came with.

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