ComplaintsforCruise Auto Repair
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mr. ********************** was hired to replace my power steering pump motor and hose on my **** ****** Altima ( black) se, I gave mr. ********************** a brand new motor along with a new hose He initially told me it would be 200 when I returned for my vehicle he added an additional 200 to the repair. 2 weeks later I informed mr. ********************** the pump was leaking and making a noise.I had another mechanic take a look at my alternator and at that time he informed me the my power steering pump needed to be replaced because it was bad. I explained to him I had just had it replaced in may, he proceeded to inform me that the pump could not have been replaced because if its current conditions.Customer response
07/17/2023
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.