ComplaintsforCoaching Canine Companions

• Initial Complaint

  03/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid for future dog training services after I had already received an email from owner stating a full refund would be given if on the first day I decided to cancel. When I went to cancel owner refunded me $1200 less then what I paid claiming processing fees. No where on the website or in any email from the owner was there any mention of a processing fee. Also there was no explanation of how they came up with the processing fee and when I asked for clarification, owner threatened with a restraining order.

  Business response

  04/02/2023

  Client canceled her large abundance of booked appointments, which she had previously made through two credit card purchases. I then sent a refund check, minus processing fees. The day after I told her that the check had been sent, she performed a credit card callback (canceled credit card purchase) through her credit card company (of which I have proof). She then confirmed receiving the check refund and demanded more money be sent - via dozens of texts (I have documented proof of those transaction). At this point, her credit card company has notified me of her credit card callback and she has a refund check from my company - of which I have put a hold on, pending her credit card company's decision on her requested callback.
  She then notified me that the check I had sent was not enough, demanded more money, and began to defame my good company's name on ****** reviews. And now, she has made a complete credit card callback; and has received a refund check; all the while I am awaiting her credit card company's decision for the payment callback. I honestly feel that this person is attempting Grand theft while blackmailing -intimidating me by defaming my company's name.
  As you can see by my good history with BBB as well as my abundance of 5 star ratings - with NO dissatisfied customers, I do run my business in good faith.
  Sincerely, *************************
  Founder Coaching Canine Companions

  Customer response

  04/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩