ComplaintsforDreamscapes Property Maintenance LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was contracted to service my hot tub. They sent a technician out to fix the top that direct close properly and to fix the tile that was coming loose. Not only did he not fix the top but he destroyed the new tile and inside of the hot tub with whatever caulking he used to put the tile in. We couldnt use the hot tub for weeks because the overwhelming chemical smell from whatever he used was so bad. I ended up having to drain the whole thing to reduce the smell and even then it took several weeks more for it to be almost undetectable.Business response
06/11/2024
I fixed her hot tub per manufacturer. I have emails on how to fix the tub. And what to use. I was never called to fix it, or was i told by the manufacturer it was wrong as i talk to them daily.Customer response
06/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I understand hes upset that the manufacturer didnt notify him of these issues. The fact remains, the instructions did not include smearing caulk all over the hot tub, using a caulk with such a strong smell that rendered the hot tub unusable for weeks afterward, or leaving chunks of it in the bottom of the hot tub. The workmanship was shoddy and should not have been completed if it was out of his skill set.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.