7 Customer Reviews
Review from Andy A
5 stars07/12/2024
Rhode Island Restoration is an amazing company that truly cares about its customers! Their team went above and beyond to make me feel comfortable and explained the clean up process thoroughly. I've used other damage clean up companies in the past and had bad experiences. From now on, I'll call RI Restoration instead. Highly recommend!!!! Thanks, RI Restoration!
Rhode Island Restoration Response
07/16/2024
Hi ****,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with Rhode Island Restoration. Our team takes great pride in ensuring that our customers feel comfortable and well-informed throughout the cleanup process. It's rewarding to know that we were able to exceed your expectations and turn around your previous experiences with damage cleanup companies.
Your kind words and high recommendation mean a lot to us. We are grateful for your trust and will continue to strive for excellence in every service we provide. While we hope you never need us again, rest assured that we will always be available to take your call if you do! Thank you for choosing Rhode Island Restoration!
Review from Lanie H
1 star07/04/2024
The absolute worst. Scam artists who took insurance money from us & still charged a ton more. 4 months later the nails they had hammered (to put up drywall) were through our copper ************ rusted & broke causing a huge leak in our ceiling and walls. They are very unprofessional when speaking with you as well. My basement is a mess now, they didnt even remove all the fixtures in order to remove asbestos tiles even though they charged my insurance company. Beware of this company.Rhode Island Restoration Response
07/16/2024
Hi *****,
Were sorry to hear about these concerns our company strives to ensure that each and every customer is satisfied with our services. We appreciate the opportunity to address your concerns.
We have taken a look into your file, and, on our end, we dont have any record of being notified of these concerns. Additionally, the concerns do not seem to align with the services we performed at your property. We do note that we obtained documentation of your satisfaction with our services upon completion, as we do with all of our customers.
Were a small local business that takes pride in our work and will prioritize a resolution to your concerns. Please contact us at ************ at your earliest convenience. We value your feedback and hope we can earn your business again in the future!
-The RIR TeamReview from Bethany B
5 stars03/26/2024
Had them replace my roof and siding and they did an excellent job would highly recommend!Rhode Island Restoration Response
07/16/2024
Hi *******!
Thank you so much for your kind words! We are thrilled to hear that you are pleased with the work we did on your roof and siding. Your recommendation means a lot to us, and we're glad we could meet your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
-The RIR Team
Review from David S
5 stars02/15/2024
Had soot cleaning work done at my property in south county **, they came in and did an excellent job. Would highly recommendRhode Island Restoration Response
07/16/2024
Thank you for sharing your positive experience with our soot cleaning services! We're delighted to hear that our team did an excellent job at your property in ************. Your recommendation means a lot to us. If you need any further assistance in the future, please don't hesitate to contact us.
-The RIR Team
Review from Skylar W
5 stars06/01/2023
Great business! Very professional group and got the job done quickly and efficiently. The guys were communicative and patient and answered any questions that I had. Fixed our issues without a hiccup. They were referred to me by a friend and I would do the same as well in a heartbeat. Thanks ** Restoration!Rhode Island Restoration Response
07/16/2024
Hi ******,
Thank you for your wonderful feedback! We're thrilled to hear that you found our team professional, communicative, and efficient. It's great to know that we were able to address your issues smoothly and to your satisfaction. We appreciate your friend's referral and are delighted to hear that you would recommend us as well.
Thanks again for choosing Rhode Island Restoration!-The RIR Team
Review from Grace H
5 stars06/01/2023
This is an excellent company. They bent over backward to help get my house repaired after we had water damage from a pipe burst that leaked from our second floor to the first floor. My house was a mess. Now it looks incredible! They also worked with my insurance company to make sure all the repairs outlined in the estimate were covered. Don't hesitate to use them.Rhode Island Restoration Response
07/16/2024
Hi *****!
Thank you for your fantastic review! We are so pleased to hear that our team could assist you in getting your house repaired after the water damage. It's great to know that your home now looks incredible! We understand how stressful such situations can be, and we're glad we could help by working with your insurance company to ensure all the necessary repairs were covered.
Your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance in the future.-The RIR Team
Review from Sebastian C
1 star05/13/2023
Liars. Hired them to fix our issue. They didnt fix it and still want to charge ** all the money. Also forged our signatures on legal paperwork and didnt even spell our name right or copy our signatures correctlyRhode Island Restoration Response
07/16/2024
Hi *********,
We certainly dont appreciate being accused of illegal actions and we will request the removal of this review so that other potential customers are not misled.
We hold our company to the highest professional and ethical standards, and we have earned a stellar reputation in our community. I can confidently assure you that we have never (and will never) commit the illegal actions that you allege here. A review of your file shows no indication that you were disappointed in our work in any way; however, had you raised such issues to us at the time, we would have done anything in our power to address your concerns.
-The RIR Team
Customer Review Rating
Average of 7 Customer Reviews
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