ComplaintsforAtlantic Furniture Co., Inc.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a couch. It was recalled . It was defective. It was a fire hazard and my 2 year old got burned. I tried to return it even though they have an all sales are final due to the circumstances, with no avail. I had to throw the couch away and i want a refund. I was sold a defective item.

  Business response

  11/14/2023

  In cooperation with the **** Consumer ************************** a Product Recall notice was announced for the power sofa purchased by this customer.  The notice was mailed to the customer and stated to unplug the sofa and contact ****** Furniture Industries to receive replacement LED lighted cupholders, which could be defective.  Attached is the Recall notice. 

  Our company then scheduled to replace at no charge, and in the customers home, the cupholders.   Our office spoke to this customer on October 12, 2023 to schedule the exchange.  On October 15, 2023, we again called the customer, who subsequently told us that she does not have the sofa anymore.  Our offer still stands to replace the cupholders as stated in the notice.

  Customer response

  11/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  As soon as i received the notice i unplugged the couch and scheduled the repair online.  I was told someone would contact me in 2-4 weeks and nobody did. I called again and kept getting the runaround. Until i spoke to someone who said i would get a call back. I never received it then I contacted the ******************** store to ask if i could return it and was told no. A few days later i received a call from the store asking about the couch i was still waiting to hear from asley ******************** and explained that to the lady i spoke with and she suggested to me to give Ashley ******************** one last day to call me back. My daughter got burned the next day. I threw the couch away. I waited over 2 months to get a couch repaired. I paid $1605.98 for a piece of ********************.... i did not get what i paid for. I tried to return it with no avail. Even though the couch was recalled for being a fire hazard. I just want my money back.

  Business response

  11/16/2023

  As with all product recalls, the process was initiated by the manufacturer, ****** Furniture Industries.  The letter stated to immediately unplug the sofa, which the consumer stated she immediately did when she received the letter.  This alleviated any potential hazard.  When we received the replacement cupholder from the manufacturer, we contacted the consumer, which, at that point, she said she disposed of the sofa, and was "all set".  Unfortunately, there is a process with handling any recall, although any hazard immediately ceased when the item was unplugged, which the consumer stated she immediately did.  According to the consumer, there is now no item to even be returned for a replacement, exchange or refund.

  Customer response

  11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  I never said i was "all set". I tried to return the couch to the store and was told that they will not take it back. I want my money back. I have not even contacted an attorney because i want to resolve this quickly but i feel like i might have to. 

   

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