3 Customer Reviews
Review from Chris G
5 stars01/07/2023
Our furnace died, temps were low, and we had a newborn in the house - an awful situation. The team at Carolina Comfort graciously worked us into their schedule same-day and came out within a few hours to give an estimate. We ultimately went with a different company, but it was a close call based on how quickly installation could happen. Brian and the team at Carolina Comfort demonstrated excellent customer service. I will work with them again in the future.Review from William M
5 stars07/07/2022
I've used this company for well over 6 years now. They always do what is right and will do their best to rectify any wrongs that may happen along the way. Very professional company.Review from Tiffany R
1 star07/06/2022
Horrible service. Unit not secure and falling off the wall. Unit not even 24 hrs old. Wouldn't replace or fix.
Carolina Comfort, Inc Response
07/07/2022
The R***'s requested a service call on 7/2 after our office was already closed. Our on-call technician came out at approximately 8pm and diagnosed a bad thermostat. After accepting the quote to have it replaced with a thermostat we stocked on the truck, our technician completed the repair. 3 days later, Brandon R*** (husband of Tiffany R***) called in asking for us to refund the thermostat he purchased from us because he now went and bought his own thermostat that he wanted to have installed instead. After we declined the request of a refund, Brandon stated he wanted to cancel all further services with Carolina Comfort. With 7/5 being 3 days after the initial install, Brandon never made any statement or even expressed concern over the thermostat not being secure or "falling off the wall". Per Brandon R***'s request to have all services cancelled with us, we are simply honoring that request and no longer providing them any service.
Customer Review Rating
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