Business ProfileforStivers Hyundai

I purchased a brand new Palisade calligraphy in Nov 2023 and brought it to the attention of my salesman AJ a couple of days later that my car did not drive the same as the Palisade that I had test driven. For context, my vehicle was still being unloaded from the truck preventing me from driving it. I brought it in and he proceeds to have me drive with the technician that supposedly inspected it when it came off the truck. The technician boldly says to me that he does not feel anything and asks me if I was having buyers remorse! At this point I felt insulted and disrespected. When we arrived back to the dealership, I asked my salesman what my options were. He tells me to speak with a sales manager after first telling me he doesn’t know what my options are. I also bring up the fact that my car had some type of spots on the right side of it. They were suppose to treat the outside paint of my car before delivering it to me. The sales manager tells me to contact the service manager. I setup an appointment with service to get the spots out but he would not agree to check my alignment or anything. At that point, I said I would contact corporate because the dealer was giving me the run around. Fast forward weeks later and I bring my car back for buffing. Lets just say afterwards my car looked like it was buffed with sand paper. It looked terrible!! And it looks like he chipped it and tried to cover it with paint in my trunk area. I left the dealer and went through the corporate process which was a complete waste of time because nobody speaks good english and the process is designed to not resolve anything. A few weeks later, the GM calls me. Till this day I am not sure why! It certainly wasn’t to come to a reasonable resolve. He was only concerned with my survey being low. The way I see it is they weren’t concerned with the lack of service that I received when I raised concerns therefore, I was not concerned with their image. There has been no resolve!