ComplaintsforWorksman Cycles
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a new bike through workmans cycles on 6/16/23 that I need for my job. After the bike was delivered on 10/30/23 (which was several months after the quoted three weeks delivery date). upon unpacking and assembling the bike there are multiple issues with the bike. Ive contacted the company multiple times starting on 11/11/23 and last email I received from worksman was on 11/15/23 asking if it was a personal purchase or a purchase for a business. After informing them that the purchase was for personal I have no longer heard anything back from them Ive called and sent multiple emails with no reply. When I can they tell me the person that needs to help me is in a meeting and will call me when they get out but they never call.Business response
11/30/2023
Good day from Worksman Cycles
The customer is correct that we were late responding to his last email as the person handling it was on vacation last week (THANKSGIVING week) and should have handled it before leaving. All correspondence was via email (no calls)
there are a few scratches or paint imperfections on the customers cycles which Touch up paint should resolve. We have reached out to the customer directly to resolve the issue. We expect to work this out
Customer response
11/30/2023
Complaint: 20935388
I am rejecting this response because: there was calls made. I was never told he was on vacation and only in meetings when I did actually call. If you ordered a new car and it showed up scratched. How would you feel?
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.