ComplaintsforStar Services
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
A Star Services technician came to the house to repair my Viking oven on 7/20/23. He said it needed several burner parts and a new gas valve. He said it may take a couple of weeks to get parts from Viking and he needed a deposit of $489 to secure the parts. A check was given to the technician on 7/20/23. It is now 8/29/23. I have called twice and left messages with no replies. I called a third time and the recording said the mailbox was full. I left a text and have not received a reply back. I have left a second text today. I called today at 4:45 and the recording said they were closed. I am duly suspicious, based on the no replies and the recording run-arounds.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.