ComplaintsforExact Concrete
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Called the company on July 6, 2023 to get an estimate to repair my driveway. They arrived the same day and set a price of $750.00. They returned later that day with a contract and asked for a down payment of $250.00 which I gave to them. They started doing a little digging and preparing the drain pipe for repair. They said they would return the next day with the materials that were needed. They did not show up. When I called they said that the pipe they got was he wrong size and would get another one and start the next day. They did not show up. When I called Gene L****** Sr. answered and said thay Gene L****** Jr. had met up with his girl friend and he did not know where he was. On Monday July 10 it rained. So on July 11 I again called and was told that Gene Jr was working on another job but would start on mine on the next day. They did not show up or call. I called several times and got no answer. When I tried to leave a message the answering system said it was full and could not accept any additional messages. Eventually Gene Sr answered and said that Gene Jr had hurt his leg on the job he was working on but would be in touch. Since that time they did not call and no one answers my calls. I sent a text asking for a refund if they were unable to complete the job Now my phone number seems to be blocked. The current issue is that the work they started left my driveway unsafe with a large hole along the side. My wife and I are older and retired with a fixed income. Loosing $250.00 and left with a uncompleted repair hurts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.