ComplaintsforBranham Electric Service, Inc.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We moved into our new build home on June 1 2022. Our builder contracted Branham Electric to complete electrical installation. We noted that the kitchen and the office were the only two rooms where individual lighting was not on different circuits. In fact, all the 8 fans in the rest of the house have separate circuits for the fan and the fanlight, and any surrounding disk lights. The configurations of the kitchen and the office were not done to standard. Upon moving in, I followed the instructions of my builder and immediately contacted Branham Electric directly to address issues with the electrical work. I called and asked Branham Electric to separate the 6 disk lights linked to decorative ceiling light because it was too bright and did not allow us to us the decorative light. I also asked them to separate the disk light from the fan and fanlight in the office because you could not turn off the disk light and run the fan. In addition, they did not place any light switches inside the office, so I asked that they place a light switch inside the office to control the disk light. The electrical manager came out to assess the issues and we came up with corrections that he said he would discuss with our builder. They sent us a bill to sign that listed the cost of their work, but listed the total we owed as $0. They asked us to initial by the costs. We took our initials to mean we acknowledged that if these weren't corrections, we would have been charged this amount, but our cost was $0 because these corrections were included on our 30-day punch list for corrections. At no time did we ask for a separate bill (as they wrote in the VP's letter) and at no time did we agree to pay any amount other than the $0 total on the bill. Note they corrected the electrical outlet in the bedroom while they were here and did not charge for that correction. No other contractors have charged the builder or us for any of the corrections we listed on our 30-day punchlist.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/08/17) */ Good afternoon, On Tuesday, June 21st, 2022, we performed work for Mr. and Mrs. *** ***** at ** ****** **** Court, Elgin, SC 29045. We got a verbal approval by Mrs. ***** ***** and estimate #**** was endorsed by Mr. *** ***** on Monday, June 13th, 2022. Once the work was finished, the customers refused to pay the total of $746.48. Mrs. ***** then stated that the total showed $0 on the estimate; this was because she had requested 2 separate prices. Those prices are shown beside "materials and labor..." and under the estimates, #1 and #2. Also, at the bottom of the estimate, they had dated and signed where it states, "acceptance of proposal." As of Wednesday, August 17th, 2022, this invoice has yet to be paid. We have spoken with their builder, Mr. George D***. We initially wired the house based on the plans he had given us. All course of action had been approved by George D*** and the *****'s before completing. We will attach the estimate they had approved. Thank you.

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