We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Rugs.com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rugs.com

              3425 Highway 21 Fort Mill, SC 29715-7245

              BBB Accredited Business

            Customer ReviewsRugs.com

            Carpet and Rugs
            View Business profile
            View Business profileBBB accredited business

            10 word minimum.

            You can use up to 2000 characters

            Before you can leave a review on bbb.org,

            you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

            Add now

            Provide Your Information to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

            All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

            This is automatically determined using your first name and first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            3,043 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating

            • Rajat B

              11/18/2024

              Very helpful and intuitive site, very good shopping experience. Now, let's see how the actual product turns up!

            • Linda L

              11/18/2024

              I have made several purchases from Rugs.com and I have never had a problem. I had to return a rug because it was too big and the process was simple.

            • William H

              11/18/2024

              Many rugs to choose from. Always good, prompt shipment. Looking for my next one already.

            • Deb C

              11/18/2024

              The shopping experience was awesome and this website was great ????

            • LORYANN D

              11/18/2024

              Very easy to navigate website with regards to sizes and colors available

            • Michelle C

              11/18/2024

              So many choices and great prices. I can hardly wait for my rugs to get here.

            • Patricia S

              11/18/2024

              2nd order. 1st was as expected. Color is accurate as shown. Size of ********* exactly the same even though pad is supposedly a bit smaller than rug. Rug never laid completely flat after 3 months; has a very small bump in center & at one edge from where it was folded. But furniture placement hides it & only I notice it. Wish they could ship it rolled instead of folded. This next rug I will tack down at edges once I press it flat.

            • Kenneth W

              11/17/2024

              We ordered 3 rugs and runners from rugs.com over a year ago. They (Oregon Collection) have held up extremely well and still look beautiful. Today we've ordered a new one for a different area.

            • Linda C

              11/17/2024

              Very easy. Love the variety. Was able to see it in my living room.

            • Debra W

              11/11/2024

              Love your products usually find what Im looking for a great prices.

            Customer Review Rating

            4.81/5

            Average of 3,043 Customer Reviews

            Contact Information

            3425 Highway 21

            Fort Mill, SC 29715-7245

            Visit Website
            (800) 818-4097

            Want a quote from this business?

            Get a Quote

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/26/2023

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.