ComplaintsforR & B Climate Control, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I had a technician from R&B come out to perform a checkup on our HVAC on July 6th, 2023. At the end of the visit, I was offered the option to pay for the service in full, or sign up for their service plan for $19/month. He explained it would be a lot cheaper to do that, that I would need to complete at least two visits, and that after that I could cancel the plan. So I signed up, paid the monthly fee until the fall visit. After this, I called in to cancel and for the first time was told that a minimum of 12 payments had to be made. I questioned them on this, and they referred to the terms in the invoice, which state:* Membership, discounts and service visits auto-renew. Cancellation at anytime with 30 day written notice to allow enough time to stop autopayments. If any service have been performed and there have not been enough drafts to cover the cost, full payment will be drafted at time of cancellation *Nowhere does it say anything about a year, twelve payments, or a minimum total amount to be paid.Upon cancellation I was charged $152 for what according to them were the remaining months of service.Business response
11/17/2023
Customer signed up for HVAC maintenance. Received 2 visits and had not finished paying for those services. This is no refund that will be issued.
It is clearly stated on the invoice that you can cancel this membership at any time we just ask you have paid for what you have received so that we do not give any services away for free. I do not believe asking a customer to pay a minimal charge for what they requested is to much to ask. As a matter of fact most customers understand we do not do work for free.
In this even the customer tried to be dishonest and sign up for a membership to get his unit cleaned and serviced and avoid paying full cost by thinking he would sign up, get services and then cancel right away. No refund will be gien at this time we reserve our right to not service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.