Business ProfileforCrawlspace Medic of the Upstate

I inherited a contract with CrawlSpace Medic involving a critical waterproofing system for my home. Despite assurances of effectiveness, the installed system was fundamentally flawed, leading to water intrusion issues and significant delays of my basement conversion. The installation included inappropriate materials and techniques, such as a poorly graded trench with a strip drain laid incorrectly and a sump pump system that failed under stress. These issues forced me to undertake costly repairs and modifications, including a second waterproofing system. I received an invoice for approximately $22,000 from the second contractor, not to mention the extensive delays and emotional distress caused by an unusable basement space. Key Points of Failure: • Improper exterior discharge placement, causing a feedback loop of moisture. • Mismanagement of the check valve installation, leading to operational failures. • Inadequate soundproofing despite promises, exacerbating disruption. • Poor materials choice and trench grading, undermining the system’s effectiveness. This experience has not only led to financial loss but also significant personal stress, as the basement's intended use was critical for my family's needs. I seek BBB's assistance in achieving a fair resolution from CrawlSpace Medic, reflecting both the financial restitution and acknowledgment of the issues faced. Photographic evidence and detailed documentation are available to support my claims, underscoring the need for a serious review of CrawlSpace Medic's practices and their impact on consumers. Attempted resolution of this matter has taken significant time because CrawlSpace Medic insisted there was "no way to test the system" because "water goes places." This put me in a position to await significant rainfall prior to taking the drastic measure of having their system demolished and a new one installed. Thank you for your time and consideration.