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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered two regular sized Buddy Bags. The ones I received are rusted and look like they were left out in the elements, which I told the customer service rep. I was informed that I would not be refunded for shipping, and that I would need to pay for return shipping as well if I wanted to return the product. The original shipping cost $17.27 and if I ordered a larger size shipping would cost $18.42. The cost of returning the original order would cost me $40.11 via UPS. I asked for a Return Merchandise Label but was denied. Int'l Plastics does not state anywhere on their website what their return shipping policies are, other than a 30-day Return Guarantee. They state their prices are better than ****** but with their highly inflated shipping costs, this is not true. I ordered the larger size from another proprietor for the same product price, came in a much larger box, and the shipping cost was $5.00. The product was brand new and not rusted like the ones I received from Int'l Plastics. I want Int'l Plastics to refund me $40.31 ($23.04 product + $17.27 shipping) , arrange for UPS to pick up the package, and pay for return shipping of this defective rusted product. I have included photos of the rusted product from Int'l Plastics, as compared to the brand new product from the other proprietor that is not rusted.Customer response
02/08/2022
Please close my complaint ID ******** regarding International Plastics. The company has issued me a full refund. Thank you so much for your attention to this matter.****** ******
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Contact Information
185 Commerce Ctr
Greenville, SC 29615-5817
Business hours
Today,Closed
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.