ComplaintsforLuxury Pools and Lagoons LLC
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract with Drew E**** on September 26 2022 and paid $12000 deposit. He stated my pool would be completed by the end of the year. He started to dig a hole in my backyard on December 6, 2022 and spent 5 hours at my home. He then came back on December 9th and digged for 2 hrs. Then he promised he would dig all day that Saturday December 9th. He asked for another $5000 to install I believe its called a "dead man pump". He came back on Saturday December 9, 2022 @ 2pm and digged for 2hours then left. He hasnt been back to finish the job. Its now March 8, 2023 and we have a half dugged hole in our backyard. He has blocked my husband and myself on ********. He doesnt return text or voicemails.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.