ComplaintsforOaks Recovery Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Two days after I paid $280 towards rent and one month after an initial $1600 for this treatment center, I informed them that I was concerned i may have accidentally ingested a ********* cookie. Their decision was for me to immediately pack my bags and leave. They never did a test to confirm. They just kicked me out of the program and kept my money without knowing if i actually broke the rules. I had no where to go and no way to contact family or anyone, and they had all my money. I am now homeless in a state I don't live in, hundreds of miles away from home with no way to get back.Business response
03/01/2023
We clearly review our zero tolerance policy of any illicit substance use and refund policy upon enrollment. All documents of policies are also signed by individual upon enrolled in our program voluntarily. We safely discharge our clients and notify their emergency contact. Attached is a copy of mentioned policies. If client is eligible, he can re-enroll in 30 days.Customer response
03/01/2023
There was no proof of any sort to verify whether or not I violated any rule. I went to them with concern that I may have mistakenly ingested a ********. No drug test was administered to find proof and no eye witness account.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
316 W Alexander Ave
Alumni Campus
Greenwood, SC 29646-4010
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.