ComplaintsforELR Construction LLC
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our bathroom remodel was interrupted by Covid, concerns, but was completed in the fall, and we were generally very satisfied. However, since then, a hairline crack appeared at the end of the shower ceiling, and we asked them to return and repair it. They have agreed to do so numerous times by e-mail or phone, but have never returned to actually make the repair, despite my finally warning them that I would contact the BBB if nothing was done.Business response
05/26/2022
Business Response /* (1000, 5, 2022/05/13) */ The last payment we received for Mr. ****** was 11/23/20. Which means we finished our punch list shortly there before. His first communication dated through email was on 1/27/22. We have a workmanship warranty of one year. Based on this information he has exceeded his warranty period. If there is anything else you may need from me please feel free to give me a call. Thank you Michael M******* ELR Construction LLC ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.