Business ProfileforDave's Roofing, LLC

In November 2023, we received an estimate from them to replace a flat roof in Spartanburg. After signing the contract on 12/5/23 and submitting a $13k deposit, it was clearly agreed upon that the project would be completed in 2023 and a start date was set for December 11th.??They responded promptly to our calls and emails until they received the deposit. After that point, they became unresponsive and offered various excuses for not answering my calls or emails. Despite repeatedly calling them for 3 days, as both Tara and Dave knew we would be traveling from out of state to oversee the project. I was finally informed on 12/11/23(Anticipated start date) that the start would be pushed back to 12/22/23 due to material delays. At this point we were already in Spartanburg, wasting time and money traveling unnecessarily during the holidays. | gave them the benefit of the doubt and understood that issues come up, so I began planning for the 12/22/23 start date.?? On December 21st, I spoke with Tara and Dave, who again postponed the project due to truck troubles and falling behind on another job. At that point, we had lost all confidence in the company and did not want to proceed. The owner claimed he was moving and then had a family emergency, followed by a COVID diagnosis. His secretary was supposedly ill as well, and their truck was in the shop - just some of the many excuses we received throughout this transaction. Dave offered to refund our deposit during a recorded call on 12/21 which I agreed would be the best resolution. I also have multiple texts, calls and emails showing Tara said she was just waiting for Dave to sign the refund check. Despite repeated follow-ups, we heard nothing until January 4th when I got Dave on the phone. Now he claimed  he needed an attorney to review the contract before issuing a refund.??