Customer ReviewsforOne Hour Heating & Air Conditioning

Our a/c went out during the hottest part of the summer. It was 95 degrees inside and the very next day, Saturday, two technicians, **** and ******* work in the heat all day to get us a new hvac unit. They were so professional and hard working we had our a/c back by 4pm. They saved us from having to stay at a hotel and they worked so hard in terrible conditions and were so polite! We are so thankful. ******, the salesman made sure we got what we needed fast and gave us options we could work with.

We purchased a Daikin split/ac installed in 2017, $5,822.00, then in 2019 the unit failed to work but it was under a 10 year warranty. 1hourAC had me purchase a replacement for $1,490.00, they gave me some excuse for the additional fee. Then in 2022, the remote that runs the unit was not working, so they charge me another $175.00 for the replacement remote and all was working well until today 8-7-2024, the newest remote would not work. Spoke with **************** Support and that's when the can of worms opened up. 1hourAC never registered my new second unit installed in 2019, therefore I can not request a new remote thru Daikin because of the "NOT REGISTERED" warranty. So I agree with everyone below, this company should not be in business and will never recommend them to anyone. Daikin the manufacturer will be reaching out to them so I can get my remote.

If I could give a minus 1, I would. This company One Hour Heating and Air has a terrible reputation when it comes to treating their customers. They do not stand behind their work and they also lie to their customers even the managers. The manager agreed to return the money I paid them $824 less the service call of $109. I am still waiting after 2 weeks with no results. I was given a choice of putting freon into our air conditioner and **** said it would last for approximately 30 days so I could decide if I wanted it fixed or replace the air conditioner. It didnt last 24 hours. ************************* is the manager who agreed to make a refund but hasnt and is not returning my calls now. You can ask other air technicians and they will tell you that they cheat customers. This company is looking to scam customer. I also had a monthly contract with them but obviously I have cancel that as well!

This is second time they have ripped my elderly mother off. She had them out for a simple fix on their unit they installed charges her 500 now have signed her up for some 2000 service , took her CC left NO receipt or paperwork. My cousin who is a HVAC person showed up today and tried to call amd cancel the scam for her and they said they can't. Haven't even gotten service yet. Scheduled for next week. These people are becoming known for taking advantage of seniors.

I called because my AC wasn't getting cold. I was told I couldn't get the Freon for that year model anymore & even if they fixed the other parts I still wouldn't have cold air & thus I needed a new unit. I trusted this company and allowed them to install a new unit. (no duct work, only the unit) for $13393. After financing it would be $21,229 for the unit. I have spoken to other companies since then and have been informed I was severely overcharged and they quoted me at 6K for the exact same unit and installation. I am disappointed that a company would take advantage of someone to that extent. I contacted the office on 3/21/22 and have received a variety of answers. Informed that the manager would contact me the next day, then it was he will contact by 3pm the next day, then I was told he will call me within 30 mins and I have yet to receive a call back after several attempts. I am unable to even discuss my warranty and the Satisfaction guaranteed that is on the contract. I was also informed that it was a possibility to have a part replaced that would allow my unit to run 407. I am extremely unsatisfied with this company and urge everyone to seek other quotes.

Karl (very nice) came out today to do my 6 month maintenance as part of a monthly customer care plan I pay for. I JUST bought this unit in July for over 8k. Karl said the installers did NOT put an air filter in when they installed this unit! Air filters being like the lungs of an air conditioner, I was appalled and agast to hear this. So, I have been running my a/c all summer, fall with NO AIR FILTER after paying this company over 8k for this new system with the comfort care subscription. The whole reason I ever called the company was because I know air filters are important and I am not good on a ladder, and so I had the inspection done. And then after hearing from the staff member about the age etc of my unit, I decided to buy a whole unit. I feel completely betrayed knowing I have run this BRAND NEW UNIT for 6 months now with NO FILTER AT ALL in it that I trusted them to install. And if I had not subscribed to their pricey monthly care program, I'd still be running this with no filter BECAUSE I TRUSTED THEM. Karl indicated how my brand new coil could have suffered unnecessary wear because of not having any air filter whatsoever in my brand new 8k unit since July. I am beyond upset about this. I equate it to buying a brand new car off the lot and the people not putting an oil filter in the car.