ComplaintsforSparks Toyota

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered parts from the Sparks Parts website on 8/30/24. I was told by email that my parts where on order and would arrive 3 to 6 business days and would be shipped directly to my address when they arrived. Its now 9/23/24 and still have not received my package. Ive tried contacting with text and email multiple times and absolutely no response from them. They have left me completely in the dark about my order and there is no way to talk to a real person to resolve this issue.

  Business response

  09/23/2024

  we have reached out to ******* for an update on the order we placed on behalf of the customer 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a Toyota Tundra in May and the next day the brakes started making noise, I called Toyota and the lady said it was just dew on them hers does the same thing. It kept doing it and I called and complained and got the Tundras have a problem but no recall has been set yet so they cant fix the brakes. The brakes are now doing the noise more frequently and grinding really loud . When we pull to a stop everyone within a two block radius can hear us. Toyota is not willing to give rental or any concessions to alleviate problem.

  Business response

  09/12/2024

  currently working with the customer on a resolution 

  Customer response

  09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in for a repair on 6/25/24, they diagnosed that the radio system was fried and they would order the part which was still under warranty. My mileage was at *****, it was a 2022 Toyota RAV4, ********************************************************** $50.00 and the part, the part didnt come in for almost a month, by the time it came in my mileage was up to ******. I was told to bring the car back in for the repair on August *******. While I was waiting I was just looking at other cars on the lot when I was approached by a salesman(*********************), I told him I was just looking to killtime. He showed me a truck then disappeared, he had also asked what was wrong with my car before he disappeared. When he showed back up he asked me if I knew the repair on my car was going to cost me $8000.00, I told him no it was only supposed to cost me $50.00 and the part, he continued to tell me that they were going to pull the whole wiring harness out of the car and basically rewire the whole thing, and more than likely I will continue to have problems with the car. I didnt know what to do, I didnt have that kind of money for a repair like that, I traded the car, now I have a leased truck that will never be mine, the car was half paid for. They sent me a survey and I filled it out, I guess they didnt like the way I answered the survey and they called me and questioned me about it, a couple days later they a lady named ****** called me and wanted to know who told me the repair was going to cost me $8000.00, and I told her the salesman (*********************), it was at that point I was told I was lied to and the repair would have only cost $50.00. I have asked them to make this right and to give me my car back, and was told they cant undo what has been done, I have talked to the owner of the car lot, he listened said give him a few hours to get to the bottom of this, and he would call me back, he never did, and now when I call they send me to the vice president. I get No respons

  Business response

  09/09/2024

  customer has been in contact with multiple employees of Sparks Toyota - ************************* (Customer relationship manager) - ********************* (General Manager) to discuss her concerns -- customer decided to lease her vehicle and has told us that she is unhappy that she does not own the vehicle -- we have tried to explain that if she had purchased the vehicle with an installment loan thru a bank she would also technically not own the vehicle as well.  We have also explained that she has the option of purchasing the vehicle at the end of the lease.  As the lease contract along with registration documentation has already been processed and put in the customers name -- we cannot simply undo the deal.  The customer does have the option to trade her vehicle in with us or any other dealership.    

  Customer response

  09/09/2024

   
  Complaint: 22256707
  
  I am rejecting this response because:
  They have not discussed anything with me, they know I was lied to me if I wasnt lied to I would not have traded. I didnt feel like I had any other option when a $50 repair goes to $8000. They took advantage of me and they havent even returned my calls, the people I spoke to were just concerned about my survey answers, and they are the ones that told me they lied to me.
  Sincerely,
  
  *****************

  Business response

  09/10/2024

  we are rejecting that response -- because the customer voluntarily completed the transaction for a new vehicle -- she was not forced to purchase anything and if she didn't trust the information that was provided to her she had the right and availability to seek a second opinion. 

  Customer response

  09/10/2024

   
  Complaint: 22256707
  
  I am rejecting this response because:
  I was not aware that they lied to me till after I filled out the survey, that information was given to me after they didnt like my response to the survey. They are the ones that told me I was lied to before that I believed what I was told. Regardless what my mileage was the warranty should have been honored because the car was under ****** when the issue was diagnosed. Also if all the paperwork on this truck has been done, why do I not have a tag, the paper tag expired 9-9-24, and they wont return calls about the tag, so now I have a vehicle thats not legal to be on the road. They could at least apologize, at this point its not needed. I would be ashamed if my business was run like this, CUSTOMER IS ALWAYS RIGHT! I need everything with this truck to transfer to another dealer. 

  Sincerely,
  
  *****************

  Customer response

  09/11/2024

   
  Complaint: 22256707
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Business response

  09/11/2024

  we are rejecting that response because the CUSTOMER IS NOT ALWAYS RIGHT -- 

  Customer response

  09/12/2024

   
  Complaint: 22256707
  
  I am rejecting this because Im still have a vehicle with no tags, my license has been changed to NC for a month or so now and still no tags, and now theyre telling me if I drive this truck and get caught Ill be responsible for the fines. How am I supposed to get to my dr.s appointments? They keep saying they have talked to me, I suggest they pull their phone logs because there have been no calls made to me. This company seems to full of a lot of liars, but I guess they have had plenty of time to cover their own buts. There is a reason mechanics dont like sales people, theyll lie to make a sale. 

  Sincerely,
  
  *****************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Purchased Parts from Dealership online 8/13/2024 (Order # ******). Dealership confirmed the parts I ordered where on national backorder from Toyota. Learning this information I instructed the dealership to cancel the order and I would work with my local dealership to obtain these parts. They replied to my email and confirmed the cancel on 8/20/2024. Allowing a week to pass, Spark Parts will not respond to any form of communication. The phone number is automated and says text/email them, then hangs up. The text doesn't respond and I can't get the email to spend with my inquiry about a refund. In addition the company did not provide a receipt of sale.

  Business response

  08/28/2024

  it ORDER #******
  Sparks Toyota
  *************************
  $288.94
  - Cancellation Reque
  1 - Low Risk
  DMS #:
  857054 ?
  Payment:
  Received

   

  we are showing that the refund the customer requested has been received.  

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me after contacting BBB and Toyota the business sent me a cancellation notice. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I came to ************ for vacation on Saturday August 10th. On our way there, our new Toyota Tundra started giving us trouble. Further into our trip, we experienced increased issues, having to stop periodically as we were traveling. So we made an Appt with Sparks. Once we dropped the vehicle off on Thursday the 15th we received a text message that the spark plugs were not gapped properly. Towards the end of the business day, it was decided by service that the truck would need to be kept another day. So, the next day we were notified that the truck was ready. Then, we were told they didnt feel comfortable releasing the vehicle back to us, and would arrange a tow for the truck back to our home dealership in **, and provide us a comparable rental.Hours go by and we call back, as we were checking out the following day. No rental had been secured and towing our truck back to ** was no longer an option.We then proceeded to get our home dealership involved because we were stranded at this point with no way home. Sparks service manager explained he was no longer willing to help us. I had to secure our own rental due to the business day being so close to ending. Our home dealership had to help us get home. So someone had to step in from ** while we were in **************. On Monday, August 19th, Advantage called to speak with Sparks about the status of our truck. On Tuesday, Advantage called Sparks multiple times with no success or response. On Wednesday August 21st, Advantage was told by Sparks that the truck is running fine, without making any repairs and that it was drivable. Advantage requested a borescope test. Advantage attempted a call to Sparks Thursday morning around 8:30 August 22nd with no response. At around 2:00 Thursday August 22nd, Advantage was still trying to get someone at Sparks to speak with them. As of Thursday August 22nd, not one person from Sparks has made any attempt to reach out to me or my husband since August 16th.

  Business response

  08/23/2024

  unfortunately the customer's recollection of events do not match ours -- however we have call logs and a recording of the phone call from the customer to our service manager - ***********************.  While we understand that the customer was upset -- we will not tolerate any of our employees to be spoken too like *************** spoke to our service manager **************.  The customer is in contact with their selling dealer and presumably they have opened a warranty case with Toyota -- so we will hold the vehicle here until one of those parties updates us on how they want to proceed.  We will not have any further contact with the customers.  We can provide a recording of the phone call upon request.    

  Customer response

  08/23/2024

   
  Complaint: 22185410
  
  I am rejecting this response because:
  My husband was cussing out of frustration and panic in how we were going to get home. He did not call anyone names, he was characterizing a very frustrating situation. We were on vacation, with a brand new truck that had only been in our possession for 2-3 weeks. I would very much like to have the recordings of the calls myself because I think it would give everything more context. We also have text messages as these conversations took place over cell phones. 
  
  Sincerely,
  
  *************************

  Business response

  08/23/2024

  we have advised the customer to contact **********************'s *********************** and provided the 800 # -- that is the best and only recourse to move forward.  The warranty on the Tundra is between the customer and ********************** and that should be the main focus (also something we have advised the customer on).  The customer should have already opened a case and been provided a contact and case # so that corporate Toyota can follow their specific issue -- the customer MUST initiate this contact -- the dealer cannot do this on their behalf.  This will be the last response we provide and we consider this matter closed.      

  Customer response

  08/23/2024

   
  Complaint: 22185410
  
  I am rejecting this response because:
  I already opened a case. And they tried to reach the service manager with no response today. The matter cannot be closed until we retrieve our vehicle. 
  Sincerely,
  
  *************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sparks Toyota general manager refuses to service my 2023 Toyota vehicles which both came with free 24 month maintenance agreements/oil changes for 24 months at ANY Toyota dealership in the **.

  Business response

  06/13/2024

  As with most of the interactions we have had with this person -- he has intentionally omitted parts of the story to suit his narrative. This particular person has made it his mission to be difficult to deal with and hostile to our employees.  He claims to have bought multiple Toyotas elsewhere due to lower price and better service -- obviously he found those stores to purchase from once -- he can certainly find them again for service.  We have explained to this person that we are choosing to focus our time and energy on our existing customer base rather than arguing with him via Toyota or email. 
  As for his demand  ---  the ToyotaCare service that came with his vehicle is still available to him at other Toyota locations assuming mileage and term limits haven't expired.  This is our final response   

  Customer response

  06/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I expressed legitimate complaints and this general manager now has a personal vendetta.  I am always calm and he has been aggressive with me. I bought 2 new Toyotas elsewhere due to low prices and superior sales customer service. That made him angry. He should act ethically and honor my free 24 month maintenance agreements as I live in ************* 
  This will be my final reply in this forum. 
  

  Sincerely,
  
  ***************************

  Business response

  06/18/2024

  it is apparent we both agree that neither one of us should waste anymore time on this frivolous complaint 

  Customer response

  06/18/2024

  
  Complaint: ********
  
  I am rejecting this response because this man knows my complaints are legitimate.  This complaint  is a written record that he is bullying a senior citizen.
  

  In addition, Sparks Toyota continues to send me emails soliciting my business, even through the BBB complaint process this past weekend. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dated transaction was April 1. I bought a used car from Sparks Toyota as is . I also bought the extended warranty .six weeks after I got the car.It needed a major repair and the warranty company told me they had 48 hours to approve the repairs. Its been six days and I still havent heard from them. This is the only car I have and Ive been to the manager of both of the companies and I havent got any answers. I dont know what the recourse to take

  Business response

  06/03/2024

  warranty company has approved the request for repair -- parts are on order 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased four sets of the same part number. I was sent one correct part and three incorrect parts. I called them to let them know of the issue and they said they would get three of the correct parts sent out. I waited for weeks but nothing arrived. I called again and they said that they would not send out the correct parts until I sent back the incorrect parts. It has been 5 months and I am still waiting for the parts that I ordered and paid for to arrive. I would be happy to send back the incorrect parts they sent by mistake once I receive the parts that I ordered and paid for.

  Business response

  11/27/2023

  This customer was handled over a month ago, this became a very difficult transaction with a $80.82 order. We were in constant communication with the customer to assist him with his return. We even reached out as a final touch base and never heard back. He then placed a chargeback with us and was given this money back. Currently, he still has the 4 original parts, and has been refunded his money. Not sure what else we could possibly do -- this will be our final response  and we will no longer being doing business with this customer 

• Initial Complaint

  09/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ON JUNE 9, 2023, I WENT INTO SPARKS TOYOTA AROUND 2 PM TO PURCHASE A NEW 2023 TOYOTA 4RUNNER. AFTER SPEAKING WITH THE *****MAN ****** "***" ******, I WAS TOLD THAT A TOYOTA 4RUNNER SR5 PREMIUM WAS GOING TO BE DELIVERED THE FOLLOWING FRIDAY JUNE 16, 2023. IN ORDER FOR ME TO PURCHASE THE VEHICLE I WOULD HAVE TO PUT A NON REFUNDABLE $1,000 DEPOSIT DOWN AS PART OF MY DOWN PAYMENT. I WAS TOLD BY ************************* THAT IF THE VEHICLE WAS NOT DELIVERED IN THE APPROPRIATE TIME FRAME THAT WE AGREED UPON OR IF THEY COULD NOT LOCATE THE VEHICLE I WOULD GET MY DEPOSIT REFUNDED. I PAID A **** DOLLAR DEPOSIT ON THE CONTINGENT THAT THE VEHICLE WOULD BE DELIVERED 6/16/23.ON FRIDAY 6/16/23 I HAD NOT BEEN CONTACTED BY SPARKS TOYOTA AS TO THE STATUS OF DELIVERY. I CALLED AND WAS TOLD BY ****** LET ME TALK TO THE ***** MANAGER I WILL CALL YOU BACK. I NEVER RECEIVED A RETURN CALL AND AFTER 4 HOURS I CALLED AGAIN. I WAS TOLD WE DO NOT KNOW WHERE THE VEHICLE IS, IT IS IN TRANSIT, IT MIGHT BE ARRIVING THIS EVENING OR SOMETIME OVER THE WEEKEND, IT WILL DEFINITELY BE HERE BY MONDAY HE STATED THAT MULTIPLE TIMES ON THE ***** DEFINITELY MONDAY. I RETURNED THE VEHICLE I WAS CURRENTLY DRIVING TO MY FATHER. I NEVER RECEIVED A STATUS UPDATE OVER THE WEEKEND. THE VEHICLE WAS NOT DELIVERED OVER THE WEEKEND. I NEVER RECEIVED A STATUS UPDATE ON MONDAY. I CONTACTED ****** ON MONDAY, HE GAVE THE SAME STATEMENT OF AVOIDANCE LET ME SPEAK WITH THE ***** MANAGER I WILL CALL YOU BACK I NEVER RECEIVED A RETURN CALL FROM ******. AFTER 4 HOURS I CALLED ****** AND HE STILL DID NOT HAVE AN UPDATE ON THE STATUS OD DELIVERY, ****** KNEW THAT I DID NOT HAVE A *** AND DID NOT OFFER ANY ASSISTANCE, LOANER ***, COURTESY ***, ETC. HE STATED EXPECT TOMORROW TUESDAY. ****** AVOIDED MY CALLS ON TUESDAY, BUT REPLIED AFTER SEVERAL TEXTS. THE VEHICLE WAS NOT DELIVERED TUESDAY 6/20/23 AND I STILL DID NOT HAVE ANY OFFER ON A LOANER OR COURTESY ***. HE STATED EXPECT WEDNESDAY. AGAIN, AFTER INITIATING COMMUNICATIONS AS THE CUSTOMER TO ****** ON THE STATUS, THE *** WAS NOT DELIVERED WEDNESDAY 6/21/23. I HAD TO CONTACT ****** EACH DAY CONCERNING THE VEHICLE DELIVERY AND WAS TOLD IT WOULD COME THE FOLLOWING DAY. ON WEDNESDAY 6/21/23 AFTERNOON I HAD A TELE***** CONVERSATION EXPRESSING MY FRUSTRATION TO ****** ABOUT HOW THE VEHICLE WAS SUPPOSED TO BE DELIVERED ON 6/16/23 AND IT HASN'T BEEN RECEIVED, HOW THE COMMUNICATION ABOUT THE VEHICLE WAS UNACCEPTABLE AND MY CUSTOMER SERVICE EXPERIENCE WITH ******************** WAS INEXCUSABLE. I STATED TO ****** BECAUSE THE VEHICLE HAD NOT BEEN DELIVERED WHEN STATED AND THE CUSTOMER SERVICE WAS UNACCEPTABLE, I WOULD LIKE TO RECEIVE MY DEPOSIT BACK AND NO LONGER DO BUSINESS WITH SPARKS TOYOTA. ****** SAID, "THAT I COULD HAVE MY REFUND BACK, BECAUSE HE COULD SELL THE *** TO SOMEONE ELSE BY NEXT WEEK ". ******, PUT THE GENERAL MANAGER ********************* ON THE *****. ********************* EXTREMELY HOSTILE AND DISRESPECTFUL EXPLAINING WHY IT WASN'T THEIR FAULT THE *** WASN'T DELIVERED AND IT WAS SHIPPINGS FAULT. I EXPLAINED TO ***** THAT I WAS TOLD THE VEHICLE WOULD BE THERE 6/16/23 AND THAT I SHOULD HAVE NEVER BEEN PROMISED THAT IF SPARKS TOYOTA COULD NOT KEEP TO THEIR AGREEMENT. ***** AGAIN GOT HOSTILE AND TOLD ME I WAS NOT GETTING MY REFUND BACK AND THAT I HAD SIGNED A CONTRACT. I EXPALINED TO ***** THAT THE CONTRACT WAS SIGNED UNDER THE CONTINGENT THAT THE *** WOULD BE DELIVERED FRIDAY 6/16/2023 AND THAT SPARKS TOYOTA DID NOT UPHOLD THEIR PART OF THE CONTRACT. ***** TOLD ME HE WOULD EMAIL ME THE CONTRACT AND I COULD CALL HIM BACK. WHEN I REQUESTED A LOANER OR COURTESY *** I WAS INITALLY GIVEN AN IMMEDIATE NO. THEN AFTER MULTPLE ***** CALLS BACK AND FORTH THEY TOLD ME THAT I COULD HAVE A COURTESY *** BUT I WOULD HAVE TO PAY FOR HOWEVER LONG IT TOOK FOR THE 4RUNNER TO BE DELIVERED. AT THAT POINT I DECIDED TO EXPRESS MY CONCERNS TO TOYOTA CORPORATE. TOYOTA CORPORATE MADE A **** AND SPECIFICALLY TOLD ME ON THE ***** THEY CANNOT MAKE YOU PAY A DEPOSIT, THEY CANNOT CHECK YOUR CREDIT, THEY CANNOT MAKE YOU SIGN A CONTRACT IF THE VEHICLE IS NOT PHYSICALLY ON THE *** CORPORATE STATED THE **** WOULD BE ASSIGNED TO A **** MANAGER AND THEY WOULD REACH OUT TO ME. THE **** MANAGER WAS *************************, THE CUSTOMER RELATIONS MANAGER AT ********************, WHICH IS A BIAS **** MANAGER. THEY STILL REFUSED TO REFUNG MY DEPOSIT, REFUSED TO OFFER A FORM OF TRANSPORTATION FOR ME THAT WOULD NOT BE AT MY COST.THE TREATMENT TOWARDS ME BY SPARKS TOYOTA IS INEXCUSABLE. HOLDING ME HOSTAGE ON DEPOSIT FOR A *** THAT NEVER WAS DELIVERED WITHIN THE AGREED AND APPROPRIATE TIME PERIOD. AS THE CUSTOMER I WAS HAVING TO PULL ALL THE INFORMATION. THE ONLY VOLUNTARY ***** CALL THAT I RECEIVED FROM SPARKS TOYOTA WAS FROM THE BIASED **** MANAGER AFTER THE **** WAS ASSIGNED.THE CONTRACT WAS NEVER COMPLETED BY THE DEALERSHIP. THE MAKE AND MODEL WAS NEVER FILLED IN MAKING IT AN INVALID CONTRACT. I WAS ALSO TOLD BY ****** THAT MY DEPOSIT WOULD BE REFUNDED IF THE VEHICLE COULD NOT BE DELIVERED BY 6/16/23, WHICH THE VEHICLE WAS NOT.SPARKS TOYOTA LIED AND MANIPULATED ME INTO SIGNING THE CONTRACT WITH FLASE PROMISES OF A VEHICLE ON 6/16/23. SPARKS TOYOTA WAS UNABLE TO FUFILL THEIR PART OF THE AGREEMENT BY PROVIDING THE VEHICLE ON 6/16/23 AND REFUSED TO REFUND ME MY DEPOSIT ON A VEHICLE I HAVE NOT RECEIVED. THEY HAVE ALSO BEEN UNABLE TO PROVIDE ADAQUETE CUSTOMER SERIVCE AND RESPECT.

  Business response

  09/19/2023

  It is my understanding the customer contacted Amex several weeks ago.  Amex then debited the $ from my account -  in order to credit the customer.  It is her responsibility to update you when she received her money back from Amex unfortunately she had so many frivolous complaints ongoing against us she forgot about the one she filed with you.  I did not update this as her action with Amex was ongoing before she contacted your organization.

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order through sparksparts.com on July 5th for the following items:53101-0C220Grille Insert - TRD Pro (With Camera)PK53111Tundra Grille Surround Kit- 3rd Generation Color: 1J9 - Celestial Silver Metallic PK22TRSTundra Rear Bumper Panel Kit - 3rd Generation Color: 1J9 - Celestial Silver MetallicPTR03-34220TRD Performance Air Filter These items totaled $1,396.46 with tax and including an affiliate discount. The company reached out to me on July 6 from the ************************************* email address stating my vehicle required two air filters and did I want them to add a filter to the order. I immediately responded and said that I would like them to add another filter. On July 22, I sent a follow up email to ************************************* asking the status of the order and received no response. I reached out again via the website contact form and received a response on August 4th stating they had reached out about the air filters and didn't receive a response (I have proof that I responded) and the following: "so we will push this order through for you and have it sent to the painter here shortly" It is not acceptable that no progress was made on the $768.56 item because of a question on a $50 item. There have been no updates and no way to see what the status of the order is and I simply can't understand this complete lack of service. I would like the order to be expedited and for rush shipping at no additional cost to me.

  Business response

  08/29/2023

  Good Afternoon,
  
  After looking into the complaint, I see where there was a disconnect. I have included all the information below. There was a delay because the customers emails were sent to our Spam folder. We reached out to the customer to confirm his Vin to ensure we had the correct parts. 
  
  I will expedite his paint order and send you a completion date. I will make sure this is feasible with the storm pending and confirm a shipment date for the customer.
  
  Here is the timeline of events that caused this issue:
  
  As of now this order is in process. The order was placed on 7/06. We reached out the same day (7/06) to the customer to confirm the Vin to ensure he ordered the correct parts for his vehicle. We did not receive a response. We gave the customer time to confirm his Vin but with no confirmation, we went ahead and pushed the order through on 7/31.
  Initially, it looks like the customers emails went directly to Spam. I have included the screenshots below. I pulled the email from Spam and it looks like the customer reached out to confirm the Vin, but we never received his email because it was marked as spam.
  We had conversations with this customer via text, but it was support questions prior to his order and not related to his order status. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩