ComplaintsforMeadows Accounting & Tax Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Preparer Misconduct: Failed to return records with sensitive information for taxes purposes Meadows Accounting & Tax Services staff/owner stated they have lost our PII information to include social security photocopies, driver license and my bank account information. After three weeks without any of our requests or phone calls been answered, I went personally to collect my records and discovered they went missing and service was not completed. This establishment is negligent at handling personal identifiable information and failed to return a copy of my records, hence jeopardizing our identities. The establishment, staff and accountant failed to protect client privacy and are negligent with protecting privacy.Business response
03/10/2023
Hello Mr. Daniel,
Meadows accounting and tax services have been in business for over 30 years. I Hrushida just bought the business from old owner *** ******* in January 2023 and we just finished our transition period on March 2nd.
Miss ******, a potential new client walked in our office on Feb 21, 2023 wanting us to do her taxes. When we came in she dropped off her W2 and income statements for us to work on. She did not get information such as social security number etc. for us to even start her paperwork. We asked her to bring her SSN Copy and ID copy for our files and also for us to do the tax returns. She claims to have dropped off her SS copy and ID copy in a white envelope.
Between 21 Feb and 7th March, she called her few times asking us the status of her returns. Our turn around time is anywhere between 2-3 weeks as you are aware that this is tax season.
In the meantime, according to miss ******, it is taking us too long to finish her tax returns. She cancelled our services for us and wanted to pick up her paperwork. On March 7th she dropped by to pick up her paperwork and realised her white envelope is missing.
Out policy in this office is everything is shredded at end of the day. No paperwork is thrown out in trash.
If we did receive the paperwork, and not be be found in her envelope it has been shredded.
Thank you
Hrushida K*****
************
*******@ejmeadows.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.