ComplaintsforBrain Balance Center of Greenville
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I paid $2,970 via debit card on April 13, 2022 and another $2,970 via check on May 2, 2022 for 32 one hour sessions at the Brain Balance Center of Greenville. I have used 23 sessions to date. I have seen no improvement in my child. Additionally, the director is telling me I should have paid $10,000 and done 6 months worth of sessions as that was their recommendation after assessing him and that I would not see much of a difference in my son's behavior in only 23 sessions. She then said it was too late to refund me for the 9 UNUSED sessions I have already paid for, so I am losing $1,670.63. During the middle of this program, after I already paid in full, I was told I would also need to change my son to a very expensive non-dairy, gluten free diet for it to work effectively, and that I needed to spend another 2-3 hours at home, doing "exercises" - which consisted of sit-ups, pushups, and yoga poses - during the week. This was not described to me from the beginning. There was a false notion that this program would help with my sons behavioral issues which I described as "low self-esteem, oppositional defiance, and impulse control". There has been no measurable improvement in ***'s behavior after 23 sessions. I am driving 45 minutes in both directions and taking time away from two other children to attend these classes and ***'s behavior has only grown worse, and he has become harder to control. I asked only for a refund of the 9 unused session for services NOT rendered. I was told the date for a refund had "expired".
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.