ComplaintsforLexington Medical Center

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  on 5/3/2023 i was in severe pain and loosing consciousness so i drove myself to Lexington medical center for help. I had my 9 year old daughter with me since I do not have any family in SC. I entered the waiting room and asked for medical help, they clearly saw that i was passing out and proceeded to ask me to fill out paperwork instead of helping me. I managed to complete it somehow but then i ended up sitting in the waiting area for over 4 hours with no one doing anything at all. They clearly saw that i was loosing consciousness and i was white as a ghost. My child was panicking and i kept asking for someone to help but no one cared enough to do anything. after waiting for over 4 hours i was finally brought inside and eventually given IV fluids. No one treated me or even told me what was wrong. I do not think that is how patients should be treated and i do not believe that i should owe over $10,000 in medical bills for nothing. I received no care! I should not be receiving bills. And now they have sold my account to a collections agency. I am a single mother, and after working really hard to fix my credit pay my bills and support a child on my own i can not afford this crazy bill for nothing. No one helped me. I ended up signing myself out and going home. This isn't right! patients should not be treated this way! Hospitals are for medical help and treatment. But i did not get that! Lexington medical center should be review and investigated.

  Business response

  08/16/2024

  Dear Regina Diaz,
  This letter is to inform you that we are in receipt of your file on the above referenced complaint.  Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution.  We will continue to diligently work with the patient during this process.
  As soon as we have completed the review of the patient’s initial request, we will provide a letter along with detailed billing statements for their records.  If you have any additional questions, you may contact our office at (803) 935-8789.
  
  Sincerely,
  Patient Financial Resource Center Team
  Lexington Medical Center
  

  Customer response

  08/25/2024

  I am rejecting this response because: I don't see a response 
  
  Sincerely,
  Alina G******

  Business response

  08/28/2024

  We submitted the attached response on 8/16/2024 and 8/21/2024 for review. This information can be located on the BBB portal.

  Customer response

  08/29/2024

  I am rejecting this response because: there is no valid response. Nothing has been provided or received from lexington medical. They have not provided a response/answer or an itemized bill that they claim I owe them for. They need to be investigated! 
  
  Sincerely,
  Alina G******

  Business response

  09/10/2024

  We have responded to the initial complaint advising that we are currently working on a resolution. Due to the complex nature of the patient's complaint, and at your advising we will continue to work with the patient until all concerns are resolved. We are reaching out to her today. 

  Customer response

  09/10/2024

  I am rejecting this response because: There still is NO response. No one has contacted me. No one called or sent anything! This "hospital" needs to be thoroughly investigated! I still don't have any answers! 
  
  Sincerely,
  Alina G******

  Business response

  09/11/2024

  September 11, 2024 
  Dear Regina Diaz,

  This letter is to inform you that we have reached a final resolution for the complaint listed above, and a determination letter was mailed to the patient for her records.
  We pride ourselves on responding to our patients in a timely manner and appreciate the opportunity to ensure that the complaints are handled with compassion and integrity. If you have any additional questions, you may contact our office at (803) 935-8789.
   
  Sincerely,
  Patient Financial Resource Center Team
  Lexington Medical Center

  Customer response

  09/16/2024

  I received a generic letter from lexington medical center. That's not making an effort to resolve the problem! There is no itemized bill or explanation of any kind! This isn't ok. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential. Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided. I have identified inaccuracies on my credit report from LEXINGTON COUNTY HEALTH SERV, impacting my financial well-being. I request these inaccuracies be corrected promptly. Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances. For reference, my account details are as follows: Account Number: ******** I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information. Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns. Thank you for your immediate attention to this matter. Sincerely, Carla Coulter

  Business response

  12/14/2023

  12/14/2023
  
  
  Better Business Bureau
  Attention: Daniel C*******
  2442 Devine Street
  Columbia, SC 29205
  
  RE: Complaint# 21006492
  
  Dear Mr. C*******, 
  
  This letter is to inform you that we are in receipt of your file on the above referenced complaint.  Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution.  We will continue to diligently work with the patient during this process.
  
  As soon as we have completed the review of the patient’s initial request, we will provide a letter along with detailed billing statements for their records.  If you have any additional questions, you may contact our office at ***** ********.
  
  Sincerely,
  
  Patient Financial Resource Center Team
  Lexington Medical Center
  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have made multiple attempts to get answers regarding the itemized billing statement and medical supplies. Multiple supplies were billed to close an uncomplicated, laparoscopic appendectomy on a 115-pound female, including staples and clips. No one will confirm or deny non-dissolvable clips were left in my abdomen and explain the need for multiple products, totaling charges of more than $12,000. I cannot get answers. Please see the information downloaded. Thank you!

  Business response

  07/18/2023

  We are in receipt of the complaint and are currently reviewing.  A response will be updated upon completion of our review.  thank you.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  LMC will not correct erroneous bills in excess of the provider allowable amount. Illegal billing practice. I paid the correct amount due in April, notified them on May 25 by phone and in writing, including copies of explanation of benefits that show what I owe. Called again June 14. Wrote and mailed letter June 14. LMC is non responsive and will not correct their illegal over charges. My payment was incorrectly applied to one of 3 claims vs 2 claims that explain the amount I owe. In net work provider is in contract and cannot refuse to honor the claim filed and processed by my health ins. Company.

  Business response

  06/20/2023

  
  June 19, 2023
  
  Better Business Bureau
  Attention: Daniel C*******
  244 Devine Street
  Columbia, SC 29205
  
  RE: Complaint# ******** – ***** *****
  
  Dear Mr. C*******, 
  This letter is to inform you that we are in receipt of your file on the above referenced complaint. We have reviewed the patient’s concern and researched the account thoroughly. After speaking with the Billing Supervisor for Lexington Medical Center Urgent Care, it was determined that the insurance contractual adjustment was missing increasing patient responsibility. 
  
  All necessary adjustments have been applied to the account and we will provide a letter along with detailed billing statement for her records. A refund request has been initiated and may take up to 7 – 10 business days for completion. We pride ourselves in responding to our patients in a timely manner and appreciate the opportunity to ensure that the patient’s complaint was handled with compassion and integrity.
  
  
  
  Sincerely,
  
  Patient Financial Resource Center Team
  Lexington Medical Center
  
  cc: ***** *****
  
  

  Customer response

  06/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  03/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September 2022, the company mailed me a letter regarding an outstanding medical debt of $418.94. When I contacted company regarding debt, the provided number went to ********** ********* LLC. Previously, I paid the collection agency the outstanding debt for a reduced amount of $1675.75 from the original amount of $2094.69. When I attempted to pay the outstanding amount online, there was no outstanding amount and currently still none. The company stated they will attempt to garnish my state tax returns. I am confused because the amount was paid in April 2022 and the company mailed two letters. When I called in June 2022, one representative said the letter was mailed in mistake. When contacted regarding the letter in September, the representative, Ralph, said there is no record of payment and instructed a copy of my account details will be mailed in 7-10 days. I never received no further communication between LMC nor ***. I am having to go back-and-forth between the two companies who will not share records about my account and attempting to garnish my tax returns for a debt I have paid. I am attempting to resolve this one last time before seeking legal representation. I want the company to send ALL information regarding the debt, including payment history and communication records. If the company plans to garnish my tax returns, I want payment.

  Business response

  03/22/2023

  This letter is to inform you that we are in receipt of your file on the above referenced complaint.  Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution.  We will continue to diligently work with the patient during this process.
  
  As soon as we have completed the review of the patient’s initial request, we will provide a letter along with detailed billing statements for their records.  If you have any additional questions, you may contact our office at ***** ********.
  
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  From the birth of my child in 2019 to present day I've had issues with lmc billing. Quarterly I had to call them because they constantly sent my bills to collections after I was on a payment plan I updated monthly and paid on time every single month. I delt with this for almost three years. I asked numerous times how I could keep this from happening because I was paying almost $300 a month on something that was still ruining my credit. Each time they said ' I don't know maaam ' on the last phone call they couldn't even pull up my account from last year so I could show them I consistently made my payments and they refused to pull my items back from collections. At that point of working with them for multiple years I was done with lmc billing and after speaking with my husband I stopped paying my bill with them. Why am I putting out $300 a month for them to still ruin my credit. I have NEVER had anything go to collections besides this. Please do not bother doing business with LMC.

  Business response

  11/15/2022

  Business Response /* (1000, 5, 2022/11/09) */ November 9, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********* (***** *****) Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We are currently reviewing this complaint please allow 7-10 business days for a response. Once we have reached a resolution, we will update your office accordingly. If you have additional questions, please contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had surgery in November of 2021 and have been making monthly payments in my chart. The app they have for billing. I received a letter from accounts receivable saying I own $114. I call the billing department and they said it was from services in May of 2022, Which I did have. In the payment app it does show I have been making payments every month on time. The lady from billing told me that I had to set up a payment plan and could not just make a payment on my on. The app never said I had to pay all of the bill at one time. The app is very misleading and why have an option that I can make a One time payment for less than the total. I have had to take paperwork to them multiple time to get my bill straight. They have charged me for services and medicine I did not receive during my time in the hospital.

  Business response

  11/09/2022

  Business Response /* (1000, 5, 2022/10/31) */ October 31, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ******** - *********** ***** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you *** contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My step son was delivered to the ER by ambulance after a car crash. The ER staff provides next to no level of care. This business said in the "patient's rights" sections of their policy they will provide names of people providing care, they chose not to when I tried to find out why he was left waiting in the lobby for four hours after the accident. At the time of writing this he has not been seen yet nor has any aid been rendered. Why is this hospital open and refusing to treat anyone?

  Business response

  11/14/2022

  Business Response /* (1000, 5, 2022/11/01) */ November 1, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ******** (******* ** ****** **) Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our files do not indicate any record of the patient being treated recently in our Emergency Department. A contact attempt was made to the patient on 10/31/2022 to address his concern. The patient's step-father answered the call and was uncooperative. Unfortunately, without having additional information such as; the account number or the date of service we are unable to provide further assistance. If the patient is willing to provide the additional information needed, we will be more than happy to review and determine a resolution. We pride ourselves on responding to our patients in a timely manner and appreciate the opportunity to ensure that the complaints are handled with compassion *** integrity. If you have any further questions or concerns, please do not hesitate to contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Team Lexington Medical Center Consumer Response /* (3000, 7, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by the business while I was at my job. The representative on the phone just kept repeatedly telling me that the conversation was a "courtesy call" as I tried to explain I was at work and no attempt on their end was made to resolve anything. The representative tried to tell me that I was not the person who filed the complaint against the business as well even though I have the linked email and phone number to this complaint form. They said because I filed a complaint over an issue regarding my step son that they would not do anything and once again also refused to give me any names of the people on their end dealing with this matter, which again violates their posted policy. They claimed they don't have any information regarding my step son, I gave them his name and the date of service spanned from the ambulance ride to LMC ER on Friday 10/28/2022 approximately 9:30pm but was placed in the lobby and untreated until approximately approximately 3:30am Saturday 10/29/2022. The care rendered that day appears to be minimal and incomplete as further complications have come up from the events. As is my step son's lack of treatment on 10/28-29/2022, this business continues to mistreat many other people in similar manners both in the ER and in many other appointments for their medical needs. Their response posted to this BBB complaint is even a reflection of their attention to details as information was omitted or scewed. There are more examples of negligence by LMC, I've been through this myself as has my wife who is currently dealing with an escalation with them over negligent care (ours are separate events from the original complaint filed) and many other people have had similar experiences as well. Business Response /* (4000, 9, 2022/11/04) */ In order for us to respond, we will need for the complainant to provide the patient's name, date of birth, address, account number as well as the date of service. Once this information is received we will be able to thoroughly review the patient's account and determine a resolution at that time. Thank you again for all of your help and have a nice day. Sincerely, Valencia J****** Patient Financial Resource Center Advocate

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I came down with a fever on 8/27/21, I took an at-home covid test & it was positive. On 9/3/21 I was admitted to LMC for Covid pneumonia. My ONLY symptom at the time was a low pulse ox in the high 80's and a chest x-ray taken in the ED. I was given oxygen via a nose cannula & my levels rose to the mid 90's. They told me they wanted to admit me for monitoring due to pneumonia. I trusted them & agreed. I was discharged on 9/6/21 after receiving IV medication. I found out later that it was the 5th and final dose of a Remdesivir treatment. Months later I received a bill showing a charge of 49,000! Insurance paid nearly all of it, my balance was 1,100. Curious why the charges were so high, as I wasn't really ill, I requested a breakdown of the bill. The 1st thing that I saw was ICU room, thought that can't be right. Then I saw over 20,000 for 5 doses of Remdesivir. So I requested my med records, sure there was an error. I was shocked to see on the 1st page they had falsified symptoms exaggerating my condition. The 13x days covid positive, fever, shortness of breath, cough, and a slew of others. All untrue. On the next page, they put I was NOT IN DISTRESS & that I was ALERT and lucid. Their reason for admittance was Hypoxemic Respiratory Failure. I know they did this just to admit me so they could give me Remdesivir which can only be administered via IV. I was never on high-pressure oxygen. They didn't repeat the chest x-ray but sent me home on oxygen. I became more ill in the following weeks, developing pleurisy. They didn't get my authorization on Remdesivir, didn't tell me it was a new drug proven to have little to no effect on Covid-19. I've been contacting the hospital but they don't care. LMFP listed false and exaggerated conditions on my medical history, including a non-existent heart condition dated days before my admission. Since they fail to hear me I will seek legal counsel. I urge anyone admitted to for Covid ask for their records & review in case of fraud!

  Business response

  10/26/2022

  Business Response /* (1000, 5, 2022/10/17) */ October 17, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case# ********: ******** ****** Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. We are currently reviewing this complaint please allow 7-10 business days for a response. Once we have reached a resolution, we will update your office accordingly. If you have additional questions, please contact our office at (XXX) XXX-XXXX. Sincerely, Patient Financial Resource Center Advocate Lexington Medical Center

• Initial Complaint

  09/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bill for services that aren't my responsibility. The Doctor that performed the services was under worker's comp, Called Lexington Medical Center and they kept switching me over to Lexington County Health District. Which couldn't help me in anyway. Call back to Lexington Medical center billing dept. and ask to speak with a supervisor they put me back in the cube which wasn't a line to a supervisor. Had to call Hr. to fine out how to file a complaint against the 2 people that intentionally put me back in the cube without having intention of me talking with a supervisor. I have enclosed a copy of the Bill that's a Workers Comp Case. The account number is XXXXXXXXXX Amount of Charge $564.00 Workers Comp. Doctor: David L** Phone Numbers Lexington Medical Center: (XXX)XXX-XXXX West Columbia, SC XXXXX Lexington County Health District: (XXX)XXX-XXXX 470 Hulon Lane West Columbia, SC XXXXX

  Business response

  09/21/2022

  Business Response /* (1000, 5, 2022/09/14) */ September 14, 2022 Better Business Bureau Attention: Daniel C******* 2442 Devine Street Columbia, SC 29205 Re: Case # ********* - ***** ********* Dear Mr. C*******, This letter is to inform you that we are in receipt of your file on the above referenced complaint. Our team is giving careful attention to address each concern outlined in the complaint and ask that you allow additional time for us to reach a resolution. We will continue to diligently work with the patient during this process. As soon as we have completed the review of the patient's initial request, we will provide a letter along with detailed billing statements for their records. If you have any additional questions, you may contact our office at (XXX)XXX-XXXX. Sincerely, The Patient Financial Resource Center Team Lexington Medical Center

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩