ComplaintsforProstrollo's All American Auto Mall
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Complaint Details
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Initial Complaint
02/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I took a 2020 ********* truck in to prostrollos approximately oct 20th 2021 for a issue with low oil pressure. I had an appointment for the date of drop off for them to work on the truck, the truck sat for several fays before they got it in to initially check out the problem and when they finally did they looked at it then it was back outside for several days in which time they said they were waiting on **** to respond with what to do. Since we have been back and forth for over 4 months now with every excuse under the sun with why nothong is being done. I have a *** truck sitting on there lot for over 4 months with no resolution in sight. If they couldnt handle the job ************** would help more but they tell **** they can handle it but dispite this they are making zero headway on the truck. I am looking for any help to progress this issue. ThanksBusiness response
04/27/2022
Business Response /* (1000, 10, 2022/04/13) */ The customer has removed the vehicle in question since this complaint was filed. His desired resolution was the of the same opinion as our, finish the work. We are at the mercy of the manufacturer (******************) when it comes to receiving parts to complete the repair. We had given the customer both the old and new part numbers and even he was unable to obtain them, but, we would have not been able to use them as this repair was covered under warranty. I completely understand the frustrations the customer had with this repair process, but unfortunately, we are not able to do the repair if we are unable to obtain the parts to complete it from ****. This was never going to cost the customer anything as it was covered under warranty and I wish we could have received the parts and completed the job prior to him taking his truck. If a complaint should be filed it should not be with the local dealer but rather the companies that manufacture the parts. Nick **********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.