ComplaintsforBender Midwest Properties
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 3/15, we notified **** ******* *roperty manager for ******* ***** ********** that we would be vacating the premises on 4/13. On 4/28, I contacted **** to question her about the return of our security deposit with no response. I contacted her again the next day and she stated the latest we would be receiving our deposit was 5/14. On 5/10, we received notice that our deposit was being deposited into our account via ACH. It is now 5/15 and we have not received our deposit return of $575.00. I contacted **** yesterday to question where our deposit was, with no answer. I sent her the same message this morning, to which she responded, "HI Hailey, your deposit processed on the 10th, you should have it by now. let me know if you didn't get it. thanks." I notified her that we have in fact not received our deposit to which she replied that she would get ahold of the accounting department. She did not communicate with us after that. After not hearing from her the rest of the day, I communicated with **** again at 1400 this afternoon where our deposit was and she replied, "I checked with accounting and it did process on the 10th it should be there." To which I responded no, it was not there. I proceeded to call her and ask what else could be done about this situation, and she suggesting talking to my bank. I called the bank and they were not able to find the deposit information and suggested utilizing a trace number. I called **** back and she refused to give me a trace number or transfer me to accounting. I suggesting I pick up a check and she refused that also. At this point since it is after 5 o'clock she is not responding to my messages anymore, and we are yet again at a standstill, leaving me unsure of what to do at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.