ComplaintsforEastgate Towing & Storage, Inc.
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Complaint Details
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Initial Complaint
10/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I spent the night at my friend's apartment and granted I did not park in the correct parking spot so that is all on me for getting my car towed. I call the place that towed my vehicle and they said that I will need to come tomorrow from the times of 10:30 AM to 12 PM to retrieve my car. I wanted it today so I am not charged per day and they said no. To me, that is not right, and should let me pick my car up whenever to avoid being charged extra.Business response
12/02/2022
Business Response /* (1000, 5, 2022/10/14) */ Hello! We had release hours the entire weekend. We released vehicles on Saturday and Sunday from 10:30AM to 12:00 Noon on both days. Our regular office hours are 8:30AM to 5:00PM Monday - Friday.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.