ComplaintsforDynasty Spas
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We ordered a swim spa from Dynasty Swim Spa / ****** *** through a local dealer over two years ago. The spa was delivered and installed. At the time, and since, proper installation (position, slab, support, electrical supply, cover, etc.) has been confirmed. However, upon filling with water, a significant crack appeared in the unit. The Dealer was notified immediately and, along with the manufacturer, has sent experts and attempted to repair the cracking. All efforts have failed. The unit has never been fully functional. Per the Dealer and Manufacturer's recommendations, we have dewatered the unit to remove stress. Experts sent by the Dealer and Manufacturer have agreed that the cracking is due to design and manufacturing flaws. They have said the unit is not repairable. After two and a half years, the Manufacturer is saying that we have to bear the cost of deinstalling and transporting the unit to their facility (over 500 miles away) and the return journey and installation. They say that this is in accordance with the warranty. However, the unit was clearly defective when designed and delivered. The cost of returning the unit is an unreasonable burden and excessive when compared to the initial purchase cost. In addition, this is for a unit that has been determined to be unrepairable! Why ship it back to the manufacturer then? In our view, the warranty language is there simply to deter purchasers from making claims or returning the product. We want a refund because the unit was defective before it left the factory, given the design flaw.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a Dynasty Ecco hot tub. It has been serviced for leaks all over the joints on 3 different occasions. All joints have been replaced and continues to leak.Business response
09/29/2022
Hello,
We are very sorry to hear of the issues with this spa. After searching our warranty registration database with the owner name and address provided we are unable to locate information relating to this spa and related issues in our system. If you could provide the spa serial number and/or the proof of purchase we will be glad to look into this and provide any available options to resolve your issues. You can provide this information directly to warranty@dynastyspas.com
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.