ComplaintsforPeoples Home Equity, Inc.
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had been in contact with Loan ******** ********************* NMLS#*******, since the beginning of May. She quickly provided us with a pre approval within less than 12 hours which was great, promised a 8 day close (which we werent super concerned about) found a property, she verified that the property was good to go, went under contract, paid $1,500 for an ******* Money deposit, then she made contact with my realtor and Im guessing that maybe she didnt particular care for her because after that, communication was little to none. After avoidance for almost a week, she comes back and says that the property is a flip (we were going with an FHA Loan) so we would have to amend that contract so we did, then another week goes by (no appraisal ordered yet) and she calls out of the blue saying down payment assistance wont work on that property since its a flip, so 2 almost 3 weeks out and still nothing. So its either come up with $11,000 or find a new property, not to mention she waited til we were past the contract deadline so we lost our $1,500 deposit and ended up having to pay the title company $325 on a house that we didnt even get.Forward to us finding another property that we found at the end of May, she has yet to provide us with an updated pre approval letter or anything other than excuses and upload documentation but avoids our calls. We have requested a supervisor call through the main office and no one has called, requested another Loan Officer be assigned, no answer. Thankfully we have found a wonderful company that is taking care of us but I would not dare recommend this company to my worst enemy. I feel like they should be partially liable monitory wise for putting us in a terrible position and leading us on for almost 2 months.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.