3 Customer Reviews
Review from David M
5 stars06/07/2024
I highly recommend Physical Therapist, Dr. Tai M**** at Benchmark Physical Therapy! My spinal surgeon had scheduled me for surgery but decided that I should first go to PT. Dr. M**** did an initial assessment and felt PT could greatly reduce my lower back pain and limited movement symptoms. She scheduled 3 appointments just prior to that scheduled surgery. By the end of the 3rd session, shockingly, I was able to cancel my surgery because under her care, the pain and limited movements, began to improve significantly! Her initial assessment was exactly right. After more sessions I was able to sign up with a professional trainer toward maintaining and further strengthening my back. As an extra note, Dr. Tai M**** gave me links on special exercises that I can continue to use and did an excellent job communicating with me throughout the process. David Miller (Chattanooga, TN)
Benchmark Physical Therapy Response
06/11/2024
At BenchMark it is our goal to provide exceptional care and remarkable experiences. Thank you so much for sharing yours!Review from David G
1 star03/12/2024
I paid the minimum copay of 15 dollars at the time of my appointment and all I really needed to pay was 12 dollars according to my insurance . Now I can’t get any response about a refund for 2 months of therapy . Shady company . Don’t do business with them .i went to the office in statesville nc and the employees there say they know nothing about the billing . Real good bunch of employees .Benchmark Physical Therapy Response
03/14/2024
The consumer was able to contact our Customer Support Team. The team worked with the consumer to resolve this issue.Review from Leonard M.
2 stars05/11/2022
I received treatment from Benchmark Physical therapy in Greenville, SC in March 2022. Before attending sessions, I spoke with the representative there and expressed the need to know upfront how much each session would cost with my insurance. The representative said that she would call my insurance to see what they cover and call me back. She called back and stated that I would only pay $20 per visit with my current insurance. I took her at her word and attended sessions for a few weeks. I now have a bill in which I owe $1200. When requesting to speak with a manager who could help me, they said that I was misquoted and I am responsible for the entire bill. No apologies, no accountability. This is what I was afraid of prior to doing business with this company. Please beware of this company and get all info in writing prior to doing any visits. I paid $20 each visit as requested and still have a $1200.
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