ComplaintsforChoo Choo Motors Inc.
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We purchased a vehicle approx 3 months ago and have yet to receive the registration/tags. We have driven from out of town multiple times after being told that they had every at the dealership, only to show up and there is NOTHING there. At times they’ve sent us to other businesses to get the paperwork/tags, but then again, nobody seems to know anything. We’ve contacted our courthouse and they advised that the vehicle still has not been registered. We’ve already had to get an extended temporary tag, but to my knowledge, they can only issue that one time. Thank you for helping, it is much appreciated!Customer response
05/13/2024
Hello,
In regards to my complaint filed, yes, we were FINALLY able to get our tags/registration and title. It took a few months and countless wasted hours on the phone making calls, and half a dozen out of town trips to downtown Chattanooga to get things resolved. “Choo Choo Motors” closed, but the same people have opened it back up in the same location, but with a different name. It is now operated under the name ********* ******. Thank you for your help in trying to help get this resolved.
*****Initial Complaint
03/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a van outright from Choo Choo Motors on 02/25/2023. It had aprox 150,000 on it. I paid $5000 cash. Within 6 hours of driving off of the lot the transmission went out. I contacted the owner, I simply wanted it fixed, a different vehicle or my money back. I was told consecutively for 2 days he would tow it and have it repaired. On day 3 I gave up and called to get a quote on transmission, which was $4800, only $200 less than I paid for the van, so I was not able to fix it. The automotive shop I called told me that Choo Choo Motors had also called and was given the same quote for my van repair. I then tried to contact the dealership back and was told not to contact them, to go through their attorney. I called the attorney and left multiple messages with no return. The next day, I again was told they would tow it, with no results. I was contacted several times by the lot and cussed out and told that I needed to "go take a business class". Also, overlooking the paperwork I signed, it is not signed by them, nor notarized. My temp tag expired 03-02-23 and to my knowledge they have not filed for my permanent tag nor title. I am seeking my $5000 return, a repair or vehicle replacement of equal value, as well as tax, tags and title if my vehicle is repaired or a replacement given.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.