ComplaintsforThe Cleaning Authority
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired cleaning authority to clean my house at a Price of $150.00 on March 8th 2024 but they made a bigger mess after they finished then before they started, like water on bathroom floors and smearing on all glasses in bathrooms, Face bowls not cleaned.Business response
03/19/2024
**************** we are sorry you were unhappy with our service. Please rest assured that we are taking your comments seriously, and we will be addressing this matter with ******* to ensure that such incidents are not repeated in the future with other customers. Customer satisfaction is our priority, and we are committed to making the necessary improvements to enhance our overall service. We would love to have the opportunity to implement our Satisfaction Guarantee by scheduling a time to return for a Redo to correct the problems. We appreciate the feedback as we are always striving to be the best we can be for our customers. We wish you well and thank you.Customer response
03/19/2024
Complaint: 21451065
I am rejecting this response because:
We had to get someone else to help clean up the mess left because we had guests coming and couldnt wait another week and we didnt want to take another chance with this company because we have to be present when they come.
Sincerely,
*************************
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.