ComplaintsforAffordable Tree Service
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 11/28/2022 They charged me $2800 to drop 5 trees in our yard. They did not climb the tree to cut it down like they said they would. They dropped a decent size part of the tree on our 25' above ground pool. Cracked the side and one of the panels needs to be replaced. After calling 10x today i still Haven't received any type of insurance information.Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 14, 2022, I hired Affordable Tree Service to trim limbs/branches that were overhanging our properties, some which were dead or almost dead. Everything was fine until a cut limb fell and damaged my neighbor's fence. I was told that someone would be out the next day to look/repair the damaged fence. No one showed up. I called the owner and she said someone would be out to look at the damage within 2 days. No one showed up. Finally, when I contacted the owner, she said she would be out the next day to survey the damage. Again, no one showed up. Now when I call, all I get is a recording. Affordable is ignoring all my calls. I have contacted my insurance company to see what can be done. If you are thinking of using Affordable Tree Service, make sure you get a written estimate, the name and phone number of their insurance company and a receipt for payment. Personally, I would never use their services again. They do not take responsibility when something goes wrong with their work.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.