ComplaintsforSnapdragon Hemp
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
April 4th 2023 Snapdragon Hemp **** **** ******** ** *********** ** ***** $109.24 cash Transaction #**** Basically the item I received was defective. So, I called the manufacturer and they told me it was a counterfeit. So they couldn't warranty it. I tried to deal with the snapdragon hemp people. They told me to 3 way them back with the manufacturer on the phone which I did. Now they are not even pick up the phone. They are selling fake products and the buyers are getting con out of there money. Please advise me on what to do Sincerely, ****** *******Business response
04/24/2023
Hello ******,
Thank you for bringing this to our attention! The item you purchased, specifically, it is the Snapdragon brand and creation that is unaffiliated to any other brand you may be familiar with. This also means that your device is under our warranty and we can remedy this concern.
We apologize for this misunderstanding and will move forward to educate the staff in being clear with that knowledge and conveying so that replacements and exchanges could be preformed where and when applicable.
We would also love to hear about what the malfunctions are of the device you purchased as we would want to advise our warranty as well and make sure this is something we can address!We would be more than happy to refund or exchange the item for a functioning piece. Please visit us at the **** ******** store location for an item exchange to swap for a working device, or a cash refund for the amount purchased on receipt #****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.