ComplaintsforBlake Shelton Landscaping

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We hired Blake 10/2021 to install irrigation, French drain, topsoil & grade areas of front & back yard for drainage. He was prompt in doing the work. They hit a gas line in backyard & supposedly fixed it. We continued to have problems with a gas leak. On 4/20 I texted him an area in back yard was holding water. He responded they'd look at it. 5/2 I texted we had areas sprinkler wasn't hitting. No response. 5/6 I texted we had sprinkler head shooting H2O straight up. Responded he'd fix it. 5/9 Asked when it'd be fixed. No response.5/16 I texted we had issues that needed addressing, including the gas leak. Gas Co. turned gas off to backyard because of leak & husband had called several times. He responded he'd been sick. He'd get someone to fix sprinkler head & he'd look at drainage. He said he fixed the gas line & that he'd known us forever but, he'd helped all he could. Shortly after, they fixed the broken head & his guys acknowledged the backyard needed to be fixed 5/20 I texted I'd left him a voicemail about marking irrigation so gas line could be fixed. He responded he'd mark it next week. 5/25 Texted about marking irrigation, we'd been w/o gas in the backyard for 2 wks. 5/29 texted to mark irrigation & the low area in the back fixed. He responded he'd mark Tues.& assess back yard. 6/14 asked about fixing back yard. let him know we spent $3,000 having gas line replaced. He told me gas line after meter he's not responsible. He'd spent $900 to fix gas line. Claimed the backyard was completed, just needs tweaking. He said if it wasn't completed, I wouldn't have pd. him. I told him I'd like to know where $900 was spent and that we didn't know about the yard until it rained. Continued to ask about the work. 8/24 I told him I'd hire someone & bill him. He told me if it wasn't complete I wouldn't have paid. He'd rework it for cost of labor & materials. I said I didn't want to debate, I had the contract & texts about fixing yard & adjusting heads. No response

  Business response

  08/26/2022

  I let the customer know I would be more than happy to fix the continued issue with drainage but keeps asking me a date. I can't give them an actual date when it's a "free request repair" but I told them in the fall when I can get new seed to grow and it cools down. It's still 90 degrees we will make nothing but a mess I don't know how many times i need to repeat that. I have no issue doing that as long as this complaint is removed otherwise I will not fix something for free that I technically shouldn't have to. Ball is in your court.

  Customer response

  08/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Blake, we have been in contact with you since April about several issues. We either don't get a response or we get an excuse. I asked all summer for someone to come out and look at my irrigation. I have numerous areas that the sprinkler is not hitting. I now have dead grass to prove it. Your no responses were way more than any of your false promises. When I finally asked you for a name of someone that would do the work and could bill you directly, you immediately responded. You said that wasn't happening and that you would do the work but charge me the cost of labors and materials. Are you kidding me? This is something that wasn't completed in the first place. Your response to that is if it wasn't completed, then why did I pay you. There was no way of knowing that we would have standing water until we had rain. I also don't think it's unusual after you spend over $14,000 on irrigation that someone could come out and look at where my sprinkler heads were hitting. I paid you because I trusted that you would stand behind your work and follow up as necessary. I let you know that my lawn service was starting to aerate and over seed the 1st of September and that I needed it done before then. You are now saying you will do the work if I take the complaint down. I don't know why you would have the audacity to act like you are doing me a favor and that if the complaint doesn't come down you won't do what you were hired and paid to do. We went with your company, even though your bid was substantially higher than others because we have known you and your family for 23 years. I thought it was a nice gesture to give you the business. After reading some of your reviews it was kind of eerie that some of them sounded exactly like the problems we have had with you. Shame on me for not reading your reviews before hiring you. If this
  job can't be completed, then we will have to seek legal action.

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/08/26) */ I let the customer know I would be more than happy to fix the continued issue with drainage but keeps asking me a date. I can't give them an actual date when it's a "free request repair" but I told them in the fall when I can get new seed to grow and it cools down. It's still 90 degrees we will make nothing but a mess I don't know how many times i need to repeat that. I have no issue doing that as long as this complaint is removed otherwise I will not fix something for free that I technically shouldn't have to. Ball is in your court. Consumer Response /* (3000, 7, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Blake, we have been in contact with you since April about several issues. We either don't get a response or we get an excuse. I asked all summer for someone to come out and look at my irrigation. I have numerous areas that the sprinkler is not hitting. I now have dead grass to prove it. Your no responses were way more than any of your false promises. When I finally asked you for a name of someone that would do the work and could bill you directly, you immediately responded. You said that wasn't happening and that you would do the work but charge me the cost of labors and materials. Are you kidding me? This is something that wasn't completed in the first place. Your response to that is if it wasn't completed, then why did I pay you. There was no way of knowing that we would have standing water until we had rain. I also don't think it's unusual after you spend over $14,000 on irrigation that someone could come out and look at where my sprinkler heads were hitting. I paid you because I trusted that you would stand behind your work and follow up as necessary. I let you know that my lawn service was starting to aerate and over seed the 1st of September and that I needed it done before then. You are now saying you will do the work if I take the complaint down. I don't know why you would have the audacity to act like you are doing me a favor and that if the complaint doesn't come down you won't do what you were hired and paid to do. We went with your company, even though your bid was substantially higher than others because we have known you and your family for 23 years. I thought it was a nice gesture to give you the business. After reading some of your reviews it was kind of eerie that some of them sounded exactly like the problems we have had with you. Shame on me for not reading your reviews before hiring you. If this job can't be completed, then we will have to seek legal action.

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