Business ProfileforBachman Bernard Chevrolet-Buick-GMC

Approximately around May 2003 I took my 2007 GMC Yukon Denali to Bernard Bachman in Greenville TN for a realignment and possible replacement of the front ball joints of my front tires. I was also informed that my radiator/coolant system was compromised and also needed repairs. I authorized the repairs to the car's ball joints and radiator system. when completed, I was informed that the radiator had been replaced, but due to covid and supply shortages and shipping issues, an actual GM radiator was back ordered and another brand of radiator was installed, but to not worry as there was a warranty on the radiator. During the week of Feb 8th 2003 I noticed my vehicle was running hot and needed to have additional coolant added to the the radiator overflow reservoir . My vehicle also developed an oil leak from the cylinder head gasket. At this time the coolant leak was so severe that my engine would begin to overheat within 10 miles of driving. I took my vehicle to an auto shop I had used before and trusted, Kiser Auto in Greeneville TN. They looked at the radiator and said the bottom seam had split. I then called Bernard Bachman GMC and told them the radiator they installed that was till under warranty needed to be replaced. They said the would have to inspect the radiator to see if the damage was under warranty. I told them the vehicle was not drivable but they could send a rollback truck to come get the vehicle. I also suggested they send the radiator to Kiser and they could install the radiator. Bernard Bachman agreed with the condition that I give them my CC number and return the radiator for inspection to verify the defect. I agreed and then asked about covering the cost of labor. Bernard Bachman stated they would not cover the cost of labor because the radiator was not an official GM part. I reminded them that the part the replaced was the one they chose, and that actual GM parts were not available at the time. I also explained I was never told of that.