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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Wednesday September 15, 2021, Mr. ****************** installed recess lights throughout my house. He did a wonderful job. He told me he was finished and walked me through the bedrooms. I was very pleased. While I was writing his check; Mr. ****************** loaded all his tools into his van. He came back in to get his check and I met him at the front door foyer. Suddenly, Mr. ****************** grabbed his forehead and said, oh, No! When I asked him what was wrong, he told me to look up. As we both looked up, Mr. ******************, said, I forgot to do the foyer light. He asked me could he come back on Friday September 17, 2021 to finish that ONE ****s foyer light and I told him that would be fine because hed already loaded his equipment back into his van, and it was late. Mr. ******************, said, the foyer light would not take long because the outlet was already there and he wouldnt have to climb into the attic. I paid him and havent seen him since. I called him constantly, left voicemails and after about 3 weeks of me calling him to come finish ONE LIGHT, he blocked my number! My brother started calling him and he blocked my brother!! The contractor who referred Mr. ****************** to me, called him for me and his calls went unanswered. I want the job finished as agreed. ****************** has been paid. I want this ****s Gold light fixture in my foyer replaced with a recess light as we agreed. I dont understand how someone so well mannered, such a clean worker, who did such a wonderful job RUIN an otherwise perfect experience by not keeping his WORD and returning to change ONE FOYER LIGHT! AND, behaving so unprofessional as to ignore my calls and messages by BLOCKING our phone numbers, how childish is that!! Come and change this Foyer light that YOU overlooked!Business response
11/01/2022
Customer was satisfied and is going to remove complaint.Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.